Senior Claims Specialist

Job Description

Job Description

Senior Claim Specialist

Overview:

KORE is an independent insurance partner that delivers an experience unlike any other: Unconstrained in our tailored approach and adjective advice, unrivaled in our white-gloved service, and unlimited in our delivery of complete solutions to unlock possibilities.

Our team of proven and handpicked professionals works with you to understand your needs and to deliver complete coverage from the most- respected carriers in the world. As an independent firm, we do not push proprietary products. Our brokerage and advisory services extend across risk management, business and operational risks, transactional risks, and claims and litigation.

KORE was established in 2013 with our roots, principles and service commitment dating back to 1972 with our predecessor companies. We are a story of achievement through continuous adaptation and evolution – relentlessly focused on helping clients navigate changing markets and evolve their insurance coverage, while simultaneously evolving our business to stay at the forefront of the industry. As a result, we have emerged as a trusted leader known for going above and beyond to help clients succeed across every aspect of their business and personal life.

Job Description:

The Senior Claim Specialist will be responsible for managing the claims process for clients from start to finish with an exceptional ability to achieve the best possible outcome for Kore’s internal and external clients. This position requires an experienced claim professional who needs minimal supervision and can deliver exceptional service to our clients. Exposure to a wide variety of claims is a plus. Must be a quick learner and able handle significant volume and competing demands. Timeliness and accuracy in managing responsibilities is required, despite competing demands. This position will be a claims advocate for assigned accounts across multiple lines of business, which may include handling personal lines claims for high-net worth individuals.

Key Responsibilities:

• Support the Head of Claims and manage the claims process for all assigned responsibilities.
• Ability to proactively identify and work through intermediate to complex coverage issues.
• Complete Desk Reviews to include detailed facts, liability and damages analysis, and status in connection with renewal process.
• Coordinate and conduct both carrier-led and Kore-led claim reviews.
• Establish and maintain good working relationships with both internal and external stakeholders – internal: Account Executive Teams, etc.; external: adjusters, Claim Account Executives, wholesalers, etc.
• Autonomously manage specific accounts with minimal supervision from Head of Claims.
• Maintain claim file documentation and claims diaries in accordance with Best Practices on all assigned claims.
• Create independent relationships with clients with oversight only from Head of Claims.
• Be able to negotiate favorable results for clients in all aspects of claims disposition.
• Access and utilize data obtained from various carrier systems to achieve the best possible claim outcomes
• Ad hoc projects to support the Claims Department.
• Performs other related duties as assigned to support departmental and organizational objectives.

Qualifications and Experience:

• Minimum of 15 years’ experience of relevant claims experience
• Bachelor’s degree required
• Proficiency in Applied Epic strongly preferred
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint) required
• Ability to travel occasionally as business needs require
• Flexibility to work outside of regular business hours when necessary to support claim activity and client needs.
• Must be able to handle competing demands and unpredictability.
• Must be able to handle high-pressure situations, maintaining composure with challenging claims.
• Must be a pleasant individual, that can work well with others in a team environment and understand that their contribution and collaboration is essential to the success of the department and broader organization.
• Must have sound technical proficiency in one or more of the following types of claims: Auto, General Liability, Property and Workers Compensation. Having only Property experience is not acceptable.
• Must have commercial lines experience, personal lines experience is a plus.
• Must be staunchly “solution oriented” with an ability to think outside the box.
• Must be tenacious in handling difficult and frustrating situations until resolved in a positive manner and in the client’s favor to the extent possible.

What We Offer:

• $95k-$150k + Discretionary Bonus
• Further Education Opportunities with Certification Reimbursement
• Health, Dental, Vision, and Life Insurance Benefits
• 401(k) Plan
• 20 Days of PTO + 9 Holidays
• Hybrid Work Flexibility (1-day WFH)
• Free Onsite Gym and Café on Premises

Compensation and Benefits Disclosure:

Kore Insurance Holdings, LLC offers a competitive total rewards package, including base salary, incentives, and benefits. Compensation is based on job responsibilities, relevant experience, skills, education, and location. Individual pay is determined by market data, internal equity, and performance. The stated pay range may be adjusted based on business needs and market conditions.

Equal Opportunity Employer Statement:

Kore Insurance Holdings, LLC is an equal opportunity employer. We value diversity and prohibit discrimination or harassment based on race, color, religion, sex, national origin, sexual orientation, gender identity, disability, genetic information, pregnancy, or any other protected status under federal, state, or local law. Employment decisions are based on qualifications, merit, and business needs.

Agency Disclaimer:

Unsolicited resumes from agencies will not be accepted. Kore is not responsible for fees without a signed agency agreement in place.