[Spanish Bilingual] Site Manager

[Position]
Site Manager

[About Our Client]
A Leading Logistics Company

[Job Summary]
The Site Manager is the senior operational leader responsible for the performance and execution of a specific warehouse facility.
This role oversees all onsite teams, ensures process compliance, and drives continuous improvement to meet service level targets and customer expectations.

[Job Description]
Inbound Order Management
o Oversee inbound dock scheduling and labor planning.
o Ensure timely receiving, accuracy, and put?away performance.
o Escalate or resolve receiving exceptions with urgency.
? Outbound Order Management
o Plan and monitor outbound waves and labor assignments.
o Ensure damage?free handling and SLA compliance.
o Escalate surges, delays, or capacity issues proactively.
? Inventory Management
o Approve adjustments and root cause investigations.
o Monitor and enforce inventory accuracy and SOP compliance.
o Coordinate cycle counts, audits, and inventory variance reporting.

QA/QC
o Implement and audit QA/QC checklists and procedures.
o Lead corrective actions on high defect rates or repeat issues.
o Train staff on handling and client quality standards.
? Staffing / Temp Management
o Forecast labor requirements and request temporary staff as needed.
o Manage daily staffing schedules and address coverage issues.
o Track temp performance and report discrepancies to senior management.
? Support Ticket Management
o Monitor warehouse?related ticket flow and team responsiveness.
o Escalate urgent issues and ensure resolution timelines are met.
o Audit resolution quality and contribute to trend analysis.
? Shipping & Delivery
o Oversee dock operations and pickup scheduling.
o Coordinate with carriers on last?mile delivery issues.
o Investigate and document failed deliveries or damage trends.
? Documentation & Compliance
o Ensure all outbound shipments have accurate labels and documentation.
o Train staff on client and regulatory specific documentation SOPs.
o Conduct spot audits for compliance and document control.

Billing & Invoicing
o Approve manual logs and confirm service task completion for billing.
o Review billing inputs for accuracy before submission to management.
o Investigate and escalate billing discrepancies.
? Collections
o Provide supporting documentation for warehouse?related charge disputes.
o Assist CSS/CSM in operational justification for billed services.
? Customer Onboarding & SOP Alignment
o Ensure warehouse team readiness and training for new SOPs.
o Validate operational feasibility of onboarding procedures.
o Support pilot runs and provide feedback to CSS/CSM.
? Relationship Management
o Represent operations in client calls and warehouse visits.
o Bridge floor?level execution with client expectations.
o Foster ownership and accountability within the team for customer solutions/success.

[Qualifications]
10+ years of warehouse management experience, with 5+ in a leadership capacity.
? Proven ability to lead diverse teams and execute high?volume operations.
? Strong understanding of WMS systems, inventory controls, and fulfillment metrics.
? Excellent leadership, communication, and process development skills.
? Ability to work in a fast?paced environment and manage workflow interruptions.
? Bilingual in Spanish and English is mandatory; Korean fluency is highly preferred

[What's On Offer]
Health, Dental, Vision Insurance
- Generous PTO
- 401(K) with Company Match
- Free Daily Lunch Catering
- Continuous Education plan available
- Certification Recognition Program
- Fitness Center Membership Subsidy Program