Risk and Control Technology Officer

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Job Title

Risk and Control Technology Officer

About your role:
The Technology Risk Officer will be a member of the Merchant Solutions Technology partnering closely with the line of business, the Information Security Office (CISO), Cyber Risk Manager, and Tech Audit. You will embed with a business unit to provide specialized, risk‑based technology and cybersecurity guidance, implement controls and policies, and support regulatory and audit objectives.

What you’ll do:

• Develop and promote a security‑first culture across the business unit, embedding security into planning, delivery, and operations.
• Maintain an in‑depth understanding of the business unit’s technologies, systems, data flows, partners, and customer touchpoints to inform risk priorities and control design.
• Serve as the primary technology and cyber risk adviser and escalation point for IT leadership, business partners, auditors, customers, and regulators.
• Partner with Legal, Compliance, Technology Risk, and Cybersecurity teams to develop, implement, and maintain policies, standards, and regulatory controls.
• Coordinate incident response, crisis management, investigations, root cause analysis, and post‑incident remediation with Crisis Management and Security Incident Response teams.
• Drive identification and closure of control gaps and non‑compliance through risk assessments, remediation plans, and progress reporting to stakeholders.
• Develop and maintain a technical risk roadmap in collaboration with Technology Risk, Cybersecurity Engineering, and Operations; manage SLAs and operational processes supporting resiliency, backups, and problem management.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• 13+ years of experience in information security and technology risk frameworks like NIST CSF, ISO 27001, COBIT and mapping controls to regulatory standards like FFIEC, GLBA, PCI DSS.
• 10+ years of experience with GRC, risk assessment, and vulnerability management tools and processes.
• 8+ years of experience in identity and access management and privileged access management solutions like SailPoint or Ping Identity and access governance.
• 8+ years of experience with IT service management and collaboration tools (ServiceNow, JIRA, Confluence) supporting SLAs, change, backup, and resiliency processes.
• 8+ years of equivalent combination of educational background, related experience, and/or military experience.
• Experience supervising a team, directly or indirectly.
• Proven experience in stakeholder management and executive communication for risk reporting and remediation governance.

Experience that would be great to have:

• Experience working in payments, FinTech, or large-scale merchant/acquirer environments.
• Experience coordinating with external auditors and regulators on technology and cyber examinations.
• Familiarity with Lean Process Automation or Six Sigma principles applied to control remediation and process improvement.
• CISSP, CISM, or CRISC certification

How you’ll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

Salary Range

$146,000.00 - $244,800.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.