Commercial Lines Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• 401(k)
• Company parties
• Health insurance
• Paid time off

Essential Functions include but are not limited to the following :

• Oversee the daytoday operations of the Commercial Lines Account Manager/CSR team, ensuring timely and accurate handling of policy changes, audits, invoicing, premium breakdowns, certificates, ID cards, and client inquiries.
• Provide daily support, guidance, and problemsolving for Account Managers on complex service issues, claims questions, and coverage concerns.
• Audit and review commercial accounts for accuracy, compliance, documentation quality, and adherence to agency standards.
• Manage team schedules, workload distribution, and workflow efficiency to maintain high service levels.
• Oversee renewal workflows including loss runs, renewal applications, marketing, account rounding, pricing review, policy checking, and preparation of renewal documents.
• Ensure all files are updated in AMS as tasks are completed; reinforce documentation standards and accuracy.
• Review Suspense items daily and ensure timely completion by the team.
• Maintain strong relationships with commercial underwriters, carrier marketing reps, and internal staff.
• Ensure the team is familiar with carrier appetites, guidelines, and websites.
• Pull or oversee the retrieval of documents from carrier portals (renewals, endorsements, forms, etc.).
• Provide leadership in claims support, including guidance on reporting, documentation, and followthrough.
• Assist with onboarding, mentoring, and training new Account Managers.
• Collaborate with agency leadership on operational improvements, procedures, and service standards.
• Promote a positive, accountable, and teamoriented culture.

What is required?

• Minimum 10 years of insurance industry experience, with strong Commercial Lines knowledge.
• Management and operations experience preferred
• Strong understanding of commercial coverages, claims processes, and carrier relationships.
• Ability to audit accounts, identify errors, and ensure quality control.
• Excellent analytical, organizational, and communication skills.
• Ability to work in a fastpaced environment and manage competing priorities.
• A positive attitude, strong work ethic, and desire to coach and develop staff.
• Ability to work collaboratively with Producers, Account Managers, and leadership.
• Professional designations/accreditations preferred (CIC, CPCU, ARM, CRM, CISR, etc.).
• AMS360 experience encouraged but not required.
• Sales experience is helpful but not required- this is a service and operationsfocused leadership role.
• NJ Property & Casualty License required.

Benefits:

• Health insurance
• Paid time off
• 401k
• EE Stock Option Plan

Were prepared to structure a compensation package that reflects your expertise and impact.

Schedule: Full Time - Monday to Friday

Work Location: In person Medford, NJ

Supplemental pay types: Commission on any generated business- 40%

License/Certification: NJ P&C Producer License, Professional designations/accreditations preferred (CIC, CPCU, ARM, CRM, CISR, etc.).