Director, Innovation Lab - Customer Success & Business Operations

~~~Please note: This is a temporary contractor opportunity at Novartis ~~~
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Director Innovation Lab, Customer Success & Business Operations

The Director, Innovation Lab – Customer Success & Business Operations sits within the US Innovation Lab (iLab), a part of the Marketing Technology Product Management team. In this role, you will join a highly innovative and intrapreneurial group focused on accelerating innovation in creating customer-centric solutions that deliver impact. With a deep passion for innovation, you will serve as the iLab resident SME for developing strong business processes and supporting the development of strong capabilities for exe-cution across our prioritized emerging technologies verticals aligned to our Innovation Model and Framework

The Director, Innovation Lab – Customer Success & Business Operations will be ac-countable to provide strong connectedness with our internal customers and other key stakeholders, as well as our external partners to realize business impact. The person in this role will execute on strategies that create the environment for successful experimenta-tion, adoption, and value realization of our remit, embedding the discipline of innovation across the enterprise as Enablers and Practitioners of Innovation as a science. You will partner with other iLab team members to lead change management, business trans-formation, Innovation Immersive events and other critical activities.

You will possess excellent presentation creation and communication skills, both written and oral, to educate and nurture innovation competency and upskilling across iLab. You will thrive in ambiguity with a passion for innovation, problem-solving and the discipline of innovation to deliver business impact. The Director, Innovation Lab – Customer Suc-cess & Business Operations will be responsible for partnering with the Director, Content Assets Delivery to clearly define and communicate how the iLab operates on a day-to-day basis to maximize value creation for the organization and create seamless ways of work-ing across functions. The ability to build collaborative work relationships with key stake-holders across the enterprise, including Marketing Strategists, CXPO, Content Lab, Mar-Tech PM, DDIT, and UX and other internal and external partners is essential.

Requirements:
EDUCATION
Bachelor's Degree in Business, Innovation, or similar field
5 years experience in business management

CUSTOMER SUCCESS
Implements and communicates a consistent change management methodology to accelerate experimentation across iLab verticals, user satisfaction, and business value & supports cross-functional team collaboration, and leads adoption to scale
Collaborates with Business Research Analyst to enable & measure program KPIs, leading & lagging indicators, adoption and customer satisfaction KPIs; ensures output huddles across iLab to drive insights and opportunity generation
Participates in shaping the vision, strategies and metrics based on customer insights gleaned from the work
Partners with Content Assets Delivery Manager for iLab outreach and educational opportunities for broader organization (CRBs, iJamm!, etc.)

iLAB OPERATIONS
Enables and monitors iLab execution WoW aligned to Innovation Model and Framework for all Programs/Projects
Collaborates with Agile Coach to ensure adherence to agile principles in program execution & iLab WoW
Works with iLab leader and other stakeholders to increase knowledge bank around the discipline of innovation, with heavy focus team upskilling with a demonstrated understanding and proficiency as a team competency
Manages iJamm! & iFair and other key events
Manage Partner / Vendor Onboarding & MSA/SoWs in collaboration with Finance & Procurement and other relevant SPOCs

Location: East Hanover,NJ (Onsite)
Pay Rate: $104.36-$135.36/hr based on experience and qualifications (W2 Only)
Contract: 12-month 
Health, dental, vision, 401k

Why Novartis: 
Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?

EEO Statement:
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.

Accommodation: 
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Magnit at [email protected].