Coordinador(a) de Oficina y Servicio al Cliente Operaciones
Job Description
Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Paid time off
(Order Processing, Invoicing & Phone Support)
Company Peruvian Import Co. Inc.
Wholesale food importer & distributor Location On-site Office/Warehouse Operations
Passaic / North NJ area Schedule Full-time (MondayFriday)
Occasional flexibility during peak periods Position Summary We are seeking a reliable, detail-oriented Office & Customer Service Operations Coordinator to support daily business operations. This role handles customer orders, invoicing, phone support, and coordination between sales, warehouse, and management . The ideal candidate is organized, professional, and comfortable working in a fast-paced wholesale environment. Key Responsibilities Customer Service & Orders
- Answer incoming phone calls professionally
- Take customer orders via phone, email, WhatsApp, and in person
- Resolve order questions, shortages, and delivery issues
- Create and process invoices and credit memos
- Enter orders into accounting/ERP system (QuickBooks / NetSuite preferred)
- Maintain accurate customer records and pricing
- Support accounts receivable follow-ups when needed
- Coordinate orders with warehouse and drivers
- Assist management with daily operational tasks
- Maintain organized digital and paper records
- Support inventory and order tracking
- Prior experience in office administration, customer service, or operations
- Strong communication skills (English required; Spanish strongly preferred )
- Comfortable with phones, emails, and multitasking
- Experience with invoicing systems (QuickBooks, NetSuite, or similar a plus)
- Organized, dependable, and detail-oriented
- Ability to work independently and as part of a team
- Competitive hourly pay based on experience
- Growth opportunities within the company
- Stable, family-owned business
- Hands-on role with real responsibility
- Opportunity to grow into senior operations or accounting roles
Responsabilidades
- Contestar llamadas y atender clientes
- Tomar pedidos por telfono, correo y WhatsApp
- Preparar facturas y notas de crdito
- Ingresar pedidos al sistema
- Coordinar pedidos con almacn y choferes
- Mantener archivos organizados
- Apoyar las operaciones diarias de la empresa
- Experiencia en oficina, servicio al cliente o administracin
- Ingls requerido / Espaol preferido
- Conocimiento bsico de facturacin (QuickBooks o similar es una ventaja)
- Persona organizada, responsable y puntual
- Pago competitivo segn experiencia
- Oportunidad de crecimiento
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