Supervisor

Front Desk Supervisor - Brand New Hotel Opening!

As a Front Desk Supervisor at Concord Hospitality, you will lead the front desk team in delivering exceptional guest service while maintaining brand and Concord standards. Positioned at the hub of guest interaction, you will ensure a seamless arrival, stay, and departure experience. If you enjoy engaging with others, leading a team, and take pride in being proactive, responsive, and caring, this role is a perfect fit. Many of our supervisors advance within a few years to Assistant General Manager roles.

Responsibilities

Provide the highest quality of service to guests at all times

Check guests in and out efficiently and in a friendly manner

Handle guest mail and messages with professionalism and accuracy

Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies

Take reservations and manage room blocks and special requests

Answer switchboard calls following proper telephone etiquette standards

Monitor room availability and assist AGM/GM with yield management and restrictions

Handle guest safe deposits per established procedures

Keep the lobby and desk area clean and presentable

Maintain thorough knowledge of emergency and security procedures

Qualifications

High school diploma or equivalent required; hospitality or supervisory experience preferred

Strong leadership and team management skills

Excellent communication and interpersonal abilities

Ability to multitask and remain professional in a fast-paced environment

Detail-oriented with strong organizational skills

Flexibility to work varied shifts, including evenings, weekends, and holidays

Commitment to delivering outstanding guest service

Be comfortable handling guest issues and complaints and strong in providing solutions

Ensure the team is exceeding a host of hospitality metrics including Marriott's guest service scores, and guest request and contact platforms

Be the point of contact between the hotel guests and all the services the hotel has to offer

Lead a team of associates who will look to you to learn the operation in addition to the property management system

Lightspeed property management system experience a plus

Prior Night Audit Experience preferred

Benefits (Full-Time Associates Only)

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term disability options

401(k) program with company match

Tuition assistance

Discounted room rates at Concord-managed hotels

Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

"We Are Concord!"

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Pay range: $21-$24/hr.