Insurance Customer Service Rep - P&C

Job Description

Job Description

Are you looking for a role where you can genuinely make a difference in people's lives every single day?

Were more than just an insurance office; were a dedicated group of professionals committed to providing outstanding service and peace of mind to our community.

We believe in building lasting relationships based on trust and understanding.

• As our next Property & Casualty Customer Service Representative, you'll be the friendly voice and helpful hand for our policyholders.
• You'll play a crucial role in guiding them through their insurance needs, answering their questions, and ensuring they feel supported and valued.

If you have a passion for helping others and thrive in a welcoming, customer-focused environment, you'll fit right in here.

Come be a part of a team that truly cares!

Base Salary: $40,000$55,000

Average First-Year Earnings: $60,000$75,000+

Uncapped Commission Opportunities

Performance Bonuses & Incentives

Paid Training & Professional Development

Career Growth Within a Growing Agency

Top Performers Earn $100,000+ Per Year

If you're motivated, coachable, and enjoy helping people, this role offers the opportunity to build a rewarding career while making a real impact in your community.

Bilingual (English/Spanish) candidates are encouraged to apply. We are a community-focused agency serving families throughout New Jersey and Pennsylvania, with significant opportunities for growth and advancement.

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Weekly Lunches

Work equipment provided

License reimbursement

Team Building Events

Family Friendly

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

• Greet policyholders warmly and provide exceptional customer support in person, over the phone, and via email.
• Assist clients with inquiries regarding their auto, home, and other property & casualty insurance policies.
• Process policy changes, endorsements, and renewals accurately and efficiently.
• Help policyholders understand their coverage and answer questions about billing and payments.
• Initiate and follow through on claims processes, connecting clients with the appropriate resources.
• Support licensed agents with administrative tasks and customer outreach.
• Contribute to a positive and collaborative team environment.

• Active Property & Casualty License (or willingness to obtain within 90 days of hire).
• Minimum of 1 year of experience in customer service, preferably within the insurance industry.
• Excellent communication and interpersonal skills, with a warm and friendly demeanor.
• Strong organizational skills and attention to detail.
• Proficiency with computer systems and the ability to learn new software quickly.
• A genuine desire to help people and solve problems.