Dispatch - Customer Service

Job Description

Job Description

Salary: $18-20/hour

Company Profile:

Diakon Logistics provides white-glove, last-mile delivery solutions for leading furniture and appliance retailers nationwide. Come join our growing company, where we are deeply committed to employee development and fostering an internal promotional structure that rewards dedication and growth. We prioritize investing in our team members, offering clear pathways for advancement from entry-level roles to management positions through comprehensive training and mentorship programs.

Job Overview:

We are seeking a detail-oriented and organized Dispatcher to join our logistics team. The successful candidate will serve as a critical communication hub, coordinating with delivery teams, supporting customers, and ensuring smooth daily operations. This role requires excellent organizational skills, strong computer proficiency, and a commitment to delivering exceptional service.

Key Responsibilities:

• Monitor routes and maintain regular communication with delivery teams to ensure high-level customer service
• Provide responsive customer support by taking calls and developing solutions to address potential issues
• Record detailed notes and information in the delivery system with accuracy and thoroughness
• Communicate solutions and updates to other departments and office staff as needed
• Maintain meticulous records and ensure data entry accuracy

Required Qualifications:

• Excellent computer skills with proficiency in Excel and other MS Office applications
• Strong data entry skills with high accuracy
• Outstanding organizational abilities and attention to detail
• Exceptional communication and interpersonal skills
• Ability to multitask and manage multiple priorities in a fast-paced environment
• Must be able to work in an in-office setting

Preferred Qualifications:

• College education is preferred
• Prior experience in dispatch, logistics, or customer service

This is a full-time, in-office position. No remote or hybrid options available.

Hourly Rate: $18-$20/hour, DOE + bonus potential.

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.