Senior Manager - Patient Access Programs Program Management

About the Department

Our Marketing & Patient Solutions group creates and delivers human-centered experiences, where innovation meets customer-centricity, driving the ultimate experience for our patients. Our focus extends beyond transactions to craft experiences as one fully integrated, aligned and connected organization that puts empathy at the center, powered by insight and foresight.

We develop an end-to-end approach to strategy, focusing on every touchpoint that impacts our customers. We leverage data and insights to inform our decision-making processes, ensuring that our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn’ mindset and approach enables us to iterate rapidly and refine our strategies based on real-world results.

We are building an intentional team culture that is made up of diverse skillsets, united by the shared belief that reinvention and learning is what fuels continuous growth. Do you get excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us?

The Position

Responsible for overseeing and managing all NNI patient product access programs to ensure Novo Nordisk's commitment to patient-centered care as well as fostering relationships with both patients and health care professionals.

Relationships

Reports to the Director - PAP. Works closely with Sales, Marketing, Finance, Customer Call Center, Commercial Effectiveness, Supply Chain, Procurement, Public Affairs, Public Policy, Managed Markets, Regulatory, Legal, IT, Trade, Product Safety and Compliance. External relationships include affordability program vendors.

Essential Functions

• Oversee and manage all aspects of Novo Nordisk’s product access programs including:
• Product Trial- Non-FSE sample solutions
• Product Assistance
• Patient Assistance Programs (PAP)
• Diabetes PAP
• Growth Hormone PAP
• Hemophilia & Rare Bleeding Disorders PAP
• Hormone Therapy PAP
• Interim Product Programs
• JumpStart (Growth Hormone)
• Hemophilia & Rare Bleeding Disorders Interim Product Program
• Product Donations Operations
• Diabetes Camp Donation Program
• Disaster Relief Support
• Product Replacement Operations
• Guide Sharps container distribution and PPSWG Management
• Organize government reporting for State level PAP programs (MN, ME)
• Partner with institutions and health centers to coordinate alternative free product distribution solutions
• Navigate and serve as point compliance audits and lead management of solutions to compliance issues as they arise
• Functions and responsibilities for all programs:
• Business planning
• Develops solutions for internal and external product access needs and/or requests
• Responsible for developing estimates and timelines for new solutions
• Content development
• Develops and updates all program-related materials (internal and external) to support program
• Manages all necessary approvals including PRB when needed
• Financial management
• Generates the budget process and annual forecasts (admin, product and distribution costs)
• Assess budgetary impact of program modifications
• Makes sound decisions to optimize spend and ensures that resources are appropriately allocated and quality of services are maintained while costs remain on track
• Regularly tracks and reconciles expenses
• Operations & compliance
• Partners closely with compliance and legal to implement and monitor business rules for each program
• Follows internal and external procedures in managing contracts
• Leads program related KPIs program/vendor performance via regular status meetings, monthly reporting and calibration calls
• Continually monitors healthcare reform and industry trends regarding program business rules and distribution
• Collaborates closely with Managed Markets, Government Affairs, and Legal to ensure Novo Nordisk patient product support programs meet the needs of patients while remains in full compliance with federal and state regulations
• Monitors the programs on a regular basis to ensure program complies with all regulations
• Ensures compliance with all Novo Nordisk, legal and government policies and procedures relative to Patient Product Support Programs
• Facilitates quarterly review meetings with key stakeholders and vendor contacts to ensure quality, compliance and program expectations
• Respond to patient and healthcare professionals escalated issues/complaints
• Partners with Legal and Compliance to keep updated on all current policies, develops guidelines to ensure these are implemented and followed
• Manages/Audits external vendors to ensure service level objectives are being met and all problems are resolved in a timely manner
• Communicates program changes and statistics/metrics to internal groups as needed

Physical Requirements

0-20% overnight travel required.

Qualifications

• Bachelor’s degree or equivalent experience. Master’s degree preferred
• A minimum of eight (8) years sales and/or marketing experience within the pharmaceutical or healthcare industry preferred
• Budget and vendor management experience required
• Develops accurate short- and long-term plans, forecasting, and business analysis
• Ensures timely execution and follow-up. Meets deadlines
• Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required
• Planning, Execution and Follow-up - effectively prioritizes and spends time, and the time of others on what is important
• Strong interpersonal/communication skills
• Strong organization and analytical skills
• Strong written communication skills

The base compensation range for this position is $116,810 to $216,100. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance.

Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.

Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

We’re not your typical healthcare company. In a modern world of quick fixes, we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science, make healthcare more accessible, and treat, prevent, and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real, lasting change in health.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.