ServiceNow Product Manager
Kforce has a client in need of a ServiceNow Product Manager in Jersey City, NJ. Responsibilities:
- Own the product vision, roadmap, and strategic outcomes for assigned ServiceNow product areas
- Translate enterprise and business priorities into clear product outcomes aligned with technology, risk, and regulatory expectations
- Make product decisions on configuration vs. customization, balancing speed, scalability, and platform health
- Define and govern ServiceNow service architecture, catalog structure, and taxonomies aligned to CMDB, data quality, and integrations
- Drive service simplification and standardization to reduce duplication and complexity
- Act as the primary product authority for business and technology stakeholders, leading discovery, prioritization, and roadmap communication
- Maintain deep expertise in ServiceNow capabilities, including workflows, CMDB, integrations, reporting, and UX patterns
- Guide teams to maximize out-of-the-box functionality while ensuring platform stability, performance, and upgrade readiness
- Own backlog intake and prioritization, balancing new demand with technical debt and operational improvements
- Define and track KPIs to measure adoption, efficiency, data quality, and value realization
- ServiceNow Technical Architect certification
- 10+ years of hands-on ServiceNow experience in a senior product, functional lead, or platform ownership role
- Proven experience managing enterprise-scale platforms with multiple stakeholders and competing priorities
- Strong knowledge of ServiceNow capabilities, including workflows, CMDB, data models, integrations, reporting, and dashboards
- Experience with core ServiceNow modules
- Demonstrated product mindset with the ability to define outcomes and prioritize based on value and risk
- Excellent executive-level communication and storytelling skills
- Experience implementing ServiceNow AI capabilities
- Expertise leading or delivering ServiceNow Greenfield implementations
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