UFS NAM AI Transformation Project Manager

ABOUT UFS: Act like a founder, accelerate your growth, stay ahead of the curve, enjoy the growth: JOIN US. Unilever Food Solutions is an independent Global Business Unit, the 5th largest Business Unit in Unilever. UFS is ~20% of Nutrition Business Group and operates in 76 markets with a Turnover of about €3 Bn. We have a compelling ambition: To be a €5 Bn business by 2030, becoming the leader in digital selling in the food service industry, the best solution provider for our Operators and the planet, and a Winning People Engine. UFS operates with a different business model that has a greater emphasis on chefs and field sales to drive demand creation with operators in a Business-to-Business setting. UFS is a unique business within Unilever, with a constant focus on executional excellence and consistent productivity improvements leading to significant value creation and enabled by rich expertise in the professional food service channel. UFS is the place where we are all striving to be Chefs supporting Chefs! At UFS we have an entrepreneurial culture with a commitment to speed, simplicity and trust, whilst having a hunger to grow – both our business and our people. UFS also proudly commits to high employee engagement every year with Univoice scores ahead of Unilever across all dimensions. It is the place where you can be a risk taker, test and iterate, and be a trendsetter. You can think and work like an owner of your own business and be ahead of the curve. With the purpose of “We free you to love what you do” and the DNA “having empathy for the people we serve and the expertise to meet their needs 24/7” you will become a part of a “People-to-People organization.” You will explore new opportunities, big and small, that will make our business grow faster. You will continuously learn, unlearn, relearn, and challenge yourself to accelerate your development in an end-to-end business and in end-to-end roles. At UFS, we are committed to fostering a culture of trust and unity with our empowered One Team One Goal approach, with a passion for winning and nurturing a culture of psychological safety where people can shape their career adventures. We aim to achieve resilient performance and sustainable success, winning together as one resilient, dynamic team.

ROLE OVERVIEW

UFS North America is entering a multi-year AI-driven transformation that will redefine how we attract, engage, convert, and retain operators across the omni-channel ecosystem. To accelerate this journey, we are seeking a NAM AI Transformation Project Manager to lead the orchestration, governance, and execution of all AI-enabled initiatives in the region.

This role acts as the bridge between the Global AI Transformation team and the North America business, ensuring that global platforms and capabilities are translated into market‑ready products, workflows, and outcomes, and that market practices are also reflected in global designs. You will own the North America AI roadmap, coordinate multi‑stakeholder alignment (Sales, Marketing, Culinary, IT, Data, Global Product Teams), manage budgets and timelines, and ensure AI initiatives are delivered OTIF, with measurable business impact.

This is a highly strategic, architectural, and cross‑functional role—ideal for someone who can think systemically, communicate crisply, and drive execution in a fast‑moving, entrepreneurial environment.

JOB RESPONSIBILITIES

1. AI Transformation Strategy & Roadmap Ownership
   • Translate global AI vision into a North America AI activation roadmap across Intelligent Marketing, ABM, lead management, chef engagement, sales enablement and loyalty.
   • Prioritize initiatives based on business value, technical readiness, and operator impact.
   • Build and maintain the AI capability roadmap spanning data layer, agentic layer, application layer and experience layer.
2. Program Governance & Delivery Excellence
   • Establish governance structures, operating rhythms, and decision‑making mechanisms to ensure timely delivery.
   • Create project plans, risk logs, dependency maps, and budget tracking for all AI‑related programs.
   • Ensure OTIF delivery across global product squads, local digital teams, IT, and business stakeholders.
3. Cross‑Functional Alignment & Change Leadership
   • Serve as the primary liaison between Global AI Product Teams and North America business units.
   • Drive alignment between Sales, Marketing, Culinary, IT, Data, and Operations to ensure AI models and workflows reflect real operator needs.
   • Manage communication plans, training plans, and change readiness across all functions.
4. AI Product Localization & Market Adoption
   • Translate global capabilities (AI agents, intent scoring, personalization engines, loyalty automation, ABM orchestration) into North America market use cases.
   • Lead pilot design, MVP scoping, UAT, and rollout for AI features.
   • Define adoption KPIs and ensure new AI workflows are embedded into daily operations.
5. Data, Integration & Technology Coordination
   • Coordinate with Local and Global Tech to ensure proper integration of CDP, CRM, Marketo Journeys, AI Agents, AEM Personalization, Signal Based Lead Management, etc.
   • Support data quality, identity resolution, and Golden Profile governance requirements.
6. Measurement, Reporting & Continuous Improvement
   • Establish KPI frameworks and dashboards to track AI impact on acquisition → engagement → qualification → conversion → retention → LTV.
   • Conduct retrospective reviews and embed learnings into future releases.
   • Continuously identify new AI opportunities that unlock growth or efficiency.

QUALIFICATIONS & EXPERIENCE REQUIREMENTS

Education & Experience

• • Education: Bachelor’s or master’s degree in Business Management, Information Systems, Engineering, or related fields.
• • 5–10 years in digital/AI transformation, program management, CRM projects, or commercial systems implementation.
• • Experience in large‑scale cross‑functional program delivery.
• • Background in Salesforce & Adobe ecosystem strongly preferred (CRM, Marketing Cloud, Data Cloud, Marketo, AEM, Experience Manager).

Skills & Capabilities

• Exceptional project orchestration skills—able to manage multiple complex initiatives simultaneously.
• Strong understanding of AI-enabled commercial models (marketing intelligence, lead management, ABM, corporate intelligent agents).
• Familiarity with data platforms, CDPs, CRM, marketing automation, and integration concepts.
• Excellent communication and stakeholder management; can influence senior leaders.
• Strong analytical skills and comfort with KPI design, dashboards, and business impact measurement.
• High adaptability, speed, and bias for action—able to perform in entrepreneurial and ambiguous environments.

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
• Our leaders set the tone for success by embodying behaviors that inspire trust, drive progress, and create impact. To lead effectively in today’s dynamic environment, we expect leaders to:
• • Care Deeply – Build genuine connections with people and teams. Show empathy, respect, and commitment to their growth and well‑being. Foster an inclusive culture where everyone feels valued.
  • Stay 3 Steps Ahead – Anticipate challenges and opportunities before they arise. Think strategically, plan proactively, and guide teams toward future success with clarity and confidence.
  • Deliver with Excellence – Set high standards and consistently achieve them. Ensure quality in every decision and action, while empowering teams to perform at their best.
  • Focus on What Counts – Prioritize what truly matters for the business and our people. Eliminate distractions, simplify processes, and channel energy toward impactful outcomes.

Pay

The pay range for this position is $99,760 to $149,640. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

Bonus

This position is bonus eligible.

Long‑Term Incentive (LTI)

This position is LTI eligible.

Benefits

Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Inclusion & Equal Opportunity

At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.

Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.

For more information on your federal rights, see Know Your Rights: Workplace Discrimination is Illegal.

Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [email protected]. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.