Optometry Receptionist/Admin Assistant

Job Description

Job Description

Job Overview
At our Optometry office, patient care and exceptional customer service are at the heart of everything we do. We pride ourselves on creating a warm, inviting, and personalized experience for every patient, ensuring they feel welcomed and cared for. Our staff is a tight-knit team that works well together, fostering a positive, supportive work environment where everyone feels like family. We understand the importance of work-life balance and prioritize the well-being of our employees.

We are looking for a Part-time or Full-time Receptionist/Front Desk/Administrative Assistant to join our team. If you’re energetic, have an upbeat personality, and a passion for delivering excellent customer service, this could be the perfect fit for you. The ideal candidate will have at least one year of experience in a medical office and be able to manage multiple tasks efficiently in a busy environment. While optometry experience is a plus, we are willing to train the right person with the right attitude!

Duties

• Greet patients and visitors with a warm and professional demeanor.
• Manage patient check-ins, check-out, and scheduling, ensuring everything runs smoothly and efficiently.
• Manage appointment scheduling, including booking, confirming, and rescheduling appointments.
• Maintain patient records and ensure all information is accurate and up-to-date in EMR systems.
• Verifying insurance and process vision claims.
• Manage recalls and keeping schedule up-to-date and full.
• Process medical collections and handle billing inquiries with sensitivity and professionalism.
• Place contact lens orders and assist with general office operations.
• Assist in the preparation of care plans and ensure compliance with HIPAA regulations.
• Answer phone calls, respond to inquiries, and provide information about clinic services.
• Coordinate communication between patients and healthcare providers to facilitate effective care delivery.
• Perform general office duties such as filing, data entry, and maintaining a clean reception area.

Skills

• Ability to multitask, manage time effectively, and pay attention to detail is a must.
• Friendly, energetic personality with outstanding customer service skills.
• Reliable, self-motivated with the ability to learn quickly and adapt in a fast-paced environment.
• An understanding of vision and medical insurance plans is a plus, but we’re happy to train the right person!
• Proficiency in office software applications, including typing skills for efficient data entry.
• Experience using optometry EMR systems is highly desirable.
• Strong organizational skills with attention to detail to manage multiple tasks effectively.
• Excellent communication skills, both verbal and written, to interact with patients and staff professionally.
• A compassionate approach towards patient care, demonstrating empathy in all interactions.

Join our dedicated team where your contributions will make a difference in the lives of our patients!

Company Description

Personaleyes Vision Group @ The Optical Shoppe is a locally owned optometry practice and optical shop serving our community for over 40 years. What started as a family-run optical has grown into a full-scope eye care practice offering everything from routine vision exams to medical eye care — including dry eye management, retinal imaging, and urgent care visits — for patients of all ages.

We’re proud to be the go-to eye care provider for local families, many of whom have been coming to us for generations. Behind the scenes, we’re a fast-paced, hardworking team — but you’d never know it from a patient’s point of view. From the moment someone walks in, our goal is to create an experience that’s comfortable, smooth, and enjoyable. We want every visit to feel easy, never rushed, and worth telling a friend about.

At Personaleyes Vision, we take pride in doing things the right way — with care, kindness, and a genuine connection to our patients and our team.

Company Description

Personaleyes Vision Group @ The Optical Shoppe is a locally owned optometry practice and optical shop serving our community for over 40 years. What started as a family-run optical has grown into a full-scope eye care practice offering everything from routine vision exams to medical eye care — including dry eye management, retinal imaging, and urgent care visits — for patients of all ages.\r\n\r\nWe’re proud to be the go-to eye care provider for local families, many of whom have been coming to us for generations. Behind the scenes, we’re a fast-paced, hardworking team — but you’d never know it from a patient’s point of view. From the moment someone walks in, our goal is to create an experience that’s comfortable, smooth, and enjoyable. We want every visit to feel easy, never rushed, and worth telling a friend about.\r\n\r\nAt Personaleyes Vision, we take pride in doing things the right way — with care, kindness, and a genuine connection to our patients and our team.