Call Center Representative

Join Ideaboxpro as a Call Center Representative About Us: At Ideaboxpro, excellence is our standard. We strive to provide the highest quality consulting services and continually seek to improve and exceed our client's expectations. Our commitment to excellence is reflected in every project and interaction we undertake. Position: Call Center Representative Description: We are seeking a dedicated and dynamic Call Center Representative to join our team. As a vital part of our organization, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication skills, a friendly demeanor, and the ability to handle various customer inquiries efficiently. Responsibilities:

• Handle incoming calls and provide exceptional customer service.
• Address customer inquiries, issues, and complaints in a timely manner.
• Maintain accurate records of customer interactions and transactions.
• Provide detailed information about products and services offered.
• Assist customers with tracking orders and processing returns.
• Escalate complex issues to senior management as necessary.

Qualifications:

• High school diploma or equivalent; further education is a plus.
• Proven experience as a call center representative or similar customer service role.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and within a team.
• Proficient in using call center technologies and CRM software.

Benefits:

• Competitive weekly salary: $800 to $950.
• Opportunities for career growth within our company.
• Comprehensive health and wellness benefits.
• Paid time off and holiday pay.
• Supportive and team-oriented work environment.

Work Details:

• Work Type: In-person (strictly on-site)
• Hours: Minimum 40 hours per week

Location: * Jersey City, NJ Join Ideaboxpro and become part of a team dedicated to excellence and superior customer care! Note On-campus work in Jersey City, NJ