Infrastructure IT Project Manager

Job Description:

* 5- 6 years of experience managing cross-functional projects of medium to high complexity.
* Experience with IT service, infrastructure and support process redesign and documentation
* Experience implementing project-related changes into a 24x7 production environment.
* Exposure to IT infrastructure/datacenter technologies, such as server hardware and operating systems, SAN storage, networking equipment such as switches, routers, firewalls and wireless access points, cloud migrations, etc.
* Must possess knowledge and expertise in the use of project management methodologies and tools, resource management practices and change management techniques.

Knowledge/Skills

* Can estimate the project's effort from functional/technical requirements to the necessary level for planning and scheduling purposes
* Functional understanding of datacenter components and conceptual integration of servers, storage, and networking technologies.
* Strong technical vocabulary for communicating with engineers and translating for business users.
* Working familiarity with leading IT industry hardware/software providers.
* Knowledgeable about the integration of risk management (security, backup/recovery, redundancy) into technology implementations.
* Can prioritize trade-offs between on-time, on-scope or on-budget delivery
* Skilled at project scheduling, including via automated tools, and can analyze progress and trade-offs
* Can implement project change process, as appropriate for scope control and change processes
* Can debate effectively for or against project changes, as appropriate
* Supports Project and Portfolio Management process implementation
* Sufficient communication and organization skills to implement a formal communications plan
* Capable of project risk assessment, monitoring and mitigation planning

* Experience in working within a Project Management Office, or equivalent structure
* Some hands-on experience with systems administration, virtualization platforms, network engineering concepts and/or cloud hosting platforms.
* Experience working with telecom vendors for circuit provisioning and Move/Add/Change orders.
* Experience with IT security and compliance considerations such as would be gained in a validated environment.
* Project Management certification
* Working knowledge of ITIL
* CAPM or PMP certified; or actively working toward certification

Qualifications

The ideal candidate will possess a strong technical background and extensive experience in IT project management, particularly in infrastructure-related initiatives

Minimum of 6 years of experience in IT project management, with a focus on infrastructure projects

Strong technical background and understanding of infrastructure technologies, including network infrastructure, servers, storage, virtualization, cloud services, and security

Proven track record of successfully delivering complex infrastructure projects on time and within budget

Demonstrated expertise in infrastructure design and planning, server and operating systems management, network infrastructure and protocols, network virtualization, storage systems, cloud infrastructure, network security, monitoring and performance optimization, and vendor management

Excellent communication and stakeholder management abilities, with the capacity to effectively communicate technical concepts to both technical and non-technical audiences

Strong problem-solving and decision-making skills, with the ability to analyze complex situations, identify solutions, and drive successful outcomes

Experience with project management methodologies (e.g., Agile, Waterfall) and project management tools (e.g., MS Project, Azure DevOps)

Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously

Thorough understanding of project management phases, techniques and tools: Initiate, Planning: definition/scope/requirements, Execute & Control: scope, work plans, resources, deliverables, Q/A, transition planning, etc., Closure: completion and assessment

Strong and tested project management skills including: Customer satisfaction management, Sponsor expectation management, Vendor and consultant management, Risk management and issue resolution, financial management including budgeting, forecasting and reporting, Change Management

Ability to work cross-functionally to solve problems and implement changes, analyze decisions and actions for their support of the larger area's strategic direction; and work with senior management to resolve more complex problems

Understanding of the SDLC and other life cycles for the deployment of infrastructure, networking and other non-software projects

Bachelor's degree in Information Technology, Computer Science, Business, or a related field

Responsibilities

The Project Manager will be heavily involved in the planning, execution, and oversight of infrastructure projects

This position involves meticulous coordination of project teams, ensuring timely and budget-conscious project delivery, and adeptly managing stakeholder expectations

Collaborating closely with cross-functional teams, vendors, and stakeholders, the Project Manager is instrumental in driving successful project outcomes

Focus on the planning, execution, and delivery of infrastructure projects, ensuring they are completed on time, within budget, and meet the required quality standards

Skillfully develop project budgets, meticulously tracking expenditures to ensure cost-effectiveness

Collaborate with cross-functional teams to define project scope, objectives, and deliverables, ensuring alignment with organizational goals and strategic initiatives

Develop detailed project plans, schedules, and budgets, identifying necessary resources, milestones, and key performance indicators (KPIs) to track project progress and success

Proactively identify potential risks, issues, and dependencies, and develop mitigation strategies to minimize their impact on project timelines and deliverables

Effectively communicate project status, risks, and successes to stakeholders, providing regular updates and conducting project reviews as needed

Foster strong relationships with internal and external stakeholders, including vendors, contractors, and technical teams, ensuring clear communication and collaboration throughout the project lifecycle

Engage in regular communication with project stakeholders, providing transparent updates, soliciting feedback, and adeptly managing expectations

Ensure projects follow established IT governance framework and collaborate with teams on timely completion of governance requirements and expectations