Systems Engineer
- After a 6-week ramp-up period requiring 5 days in the office, this position will shift to a hybrid schedule of 4 days in-office and 1 day remote each week.*
- Deploy, manage, and monitor VMware infrastructure including ESXi hosts, vSphere clusters, and vCenter across production environments.
- Support and maintain the Horizon VDI environment, including gold image updates, tuning, and stability.
- Build and cable physical servers, ensuring integration with network, power, and storage infrastructure.
- Collaborate with the Networking team to align VLANs, switching, and virtual networking within VMware.
- Monitor and perform upgrades across VMware infrastructure.
- Administer Windows Server and Linux systems in a hybrid environment (primarily Windows, some Linux).
- Manage SAN storage arrays, including provisioning, performance, and capacity planning.
- Support rack-and-stack, cabling, and data center best practices for power/cooling.
- Contribute to system design and implementation for new projects under the guidance of the Lead Systems Engineer.
- Participate in incident response and escalations, troubleshooting complex issues and contributing to root cause analysis.
- Provide support for workloads integrated with cloud services (AWS familiarity expected).
- Assist in hybrid infrastructure initiatives as directed by the Lead Systems Engineer.
- Use automation and scripting (PowerShell, Bash, Terraform, Ansible) when possible to streamline operations (nice-to-have).
- Work closely with Systems, Networking, Security, and Operations teams to ensure smooth infrastructure operations.
- Document systems, processes, and solutions to maintain a high standard of operational readiness.
- Communicate effectively with peers, stakeholders, and management regarding project and operational status.
- 3–5 years of experience in IT systems engineering.
- Strong hands-on expertise with VMware vSphere, vCenter, ESXi, and Horizon (VDI).
- Proven experience administering Windows Server environments, with some Linux exposure.
- Experience managing SAN storage and performing rack-and-stack/data center work.
- Strong troubleshooting and escalation response skills.
- Excellent written and verbal communication skills.
- Familiarity with cloud services (AWS, Azure, or GCP).
- Scripting and automation experience (PowerShell, Bash, Ansible, Terraform).
- Industry certifications (VMware, AWS, Microsoft, etc.).
- Knowledge of ITIL, service management, or compliance frameworks such as SOC 2.
- Previous experience mentoring junior team members.
- Impactful Work: Your contributions will directly impact the reliability and security of our life-saving services.
- Cutting-Edge Technology: Work with the latest technologies in a dynamic and innovative environment.
- Collaborative Culture: Be part of a talented and supportive team.
- Competitive Compensation & Benefits: We offer a comprehensive package to support your success.
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