Senior Systems Engineer

Senior Systems Engineer – Join Our Fast-Growing Team at ID Tech Solutions!

Are you ready to grow your career at a fast-paced, award-winning company? At ID-Tech Solutions, we’re not just another IT & Low Voltage service provider - we’re a team driven by a shared passion for helping others and making technology work better for our clients.

About the Role

We're looking for a Senior Systems Engineer to join our dedicated team with the incredible opportunity for growth. This will be an onsite position at a client located in the Woodbridge NJ, area.

Responsibilities

• Handle escalated technical requests that other technicians were unable to resolve, ensuring prompt and effective solutions for clients.
• Demonstrate proficiency in server administration, including DNS management, ensuring the smooth operation and optimal performance of clients' server infrastructure.
• Utilize your experience with AVD, Intune and Azure to effectively manage and maintain clients' cloud-based solutions, ensuring proper integration and security.
• Possess a sense of urgency when dealing with critical client technical matters, prioritizing and resolving issues promptly to minimize downtime and impact on business operations.
• Demonstrate exceptional troubleshooting skills, investigating and resolving complex network and server issues, identifying root causes and implementing appropriate solutions.
• Collaborate closely with the team based out of the Lakewood office, actively participating in knowledge sharing, training, and mentoring to foster a collaborative and supportive work environment.
• Exhibit a strong dedication to teamwork, readily assisting colleagues and clients as needed to ensure successful outcomes.
• Maintain a positive and professional demeanor, both in-person and when communicating remotely with clients, promoting excellent customer service and client satisfaction.
• Participate in an on-call rotation.

Why You’ll Love Working Here

• Competitive pay with performance bonuses
• Paid Time Off
• Health, Dental, and Vision Insurance
• 401k Savings Plan
• Supportive team environment with growth opportunities

Compensation

• The expected salary for this role is $80,000 - $95,000 per year, commensurate with experience and qualifications

Schedule

• This is an in-person (Woodbridge, NJ) position requiring flexibility to meet company needs. Monday through Friday from 9AM to 5PM.

Hiring Process

We believe in a hiring process built on transparency and respect. Our recruiting team is here to ensure you have a great experience and feel valued from your first application to your final interview.

1. AI Resume Review
2. One-Way Video Interview
3. Remote 1on1 Interview with Hiring Manager
4. Predictive Talent Assessment
5. In-Person or Remote 2nd round interview with multiple team members
6. Reference Check
7. Hire!

If you are a highly motivated and skilled IT professional seeking an exciting opportunity to contribute to a growing MSP company, please submit your resume. We look forward to reviewing your qualifications and discussing how you can become a valuable member of our team.

EEO Statement: ID-Tech Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

REQUIREMENTS

What You Bring

At least 3 years of experience as an IT Technician, preferably in an MSP environment.

Solid background in dealing with escalated technical requests and providing escalated support.

Strong familiarity with server administration, including DNS management.

Proven experience with Intune and Azure, demonstrating expertise in managing cloud-based solutions.

Ability to prioritize and handle critical client technical matters with a sense of urgency.

Excellent troubleshooting instincts and the ability to identify and resolve network and server issues.

Proficiency in logging in to firewalls, switches, and other network devices for configuration and troubleshooting purposes.

Strong team player with the ability to collaborate effectively in a fast-paced environment.

Exceptional communication and interpersonal skills, promoting excellent customer service.

Dedication to professional growth and staying updated with the latest industry trends and technologies.