Customer Service Representative
Job Description
Job Description
Description:
Are you looking for an exciting position with growth potential in a fast-growing family-owned business that brings new challenges each day? Do you enjoy working with people and solving problems? If so, Excel Pest Services has a great opportunity for you as a Customer Service Representative.
If you are organized, efficient, accurate and accountable with a strong ability to multi-task, this may be the position for you.
Responsibilities:
- Answer incoming customer inquiries
- Collaborate with management teams to stay updated on new products, services, and policies
- Record customer information within our customer service database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested
Qualifications…
· You set high standards for excellence, integrity and customer service.
· You have strong attention to detail and enjoy mastering and completing assignments timely.
· You thrive in a fast-paced, environment where you are able to multi-task and juggle tasks simultaneously.
· Must possess excellent oral and written communication skills
· High school diploma or GED
· Ability to prioritize and manage multiple responsibilities
· Three years of scheduling and dispatching experience in a comparable service field preferred
· Familiarity with NJ geography
· Ability to work full time Monday through Friday
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