Director, Meeting & Event Services

Job Description

Job Description

The Director, Meeting & Event Services is a leadership role responsible for driving operational excellence, strategic delivery, and compliant execution of meetings and events team across regional and global markets.

This role leads multidisciplinary event management and operations teams, ensuring best-in-class service delivery, financial performance, and client satisfaction. The Director provides strategic direction, resource oversight, and people leadership while remaining closely involved in the execution of complex meetings and events, including corporate meetings, conferences, trade shows, brand activations, and experiential programs. The role oversees end-to-end meeting and event management—from planning and venue sourcing through registration, logistics, on-site delivery, and post-event reconciliation—while ensuring alignment with company standards, client objectives, and cross-functional stakeholders.

The ideal candidate is an experienced event operations leader with strong financial and operational acumen, a client-centric mindset, and a passion for building and leading high-performing teams in a fast-paced, deadline-driven environment.

Key Responsibilities

Client & Business Leadership

• Strengthen and support long-term client relationship strategies across a diverse portfolio of accounts
• Participate in RFPs, proposals, pitches, and client presentations
• Serve as a senior escalation point for client issues, ensuring expectations, SLAs, and deliverables are met
• Analyze and report on KPIs, operational performance, and client satisfaction, implementing corrective actions as needed
• Provide sales and business development support for non-healthcare meeting and event services

Operational Leadership & Delivery

• Provide strategic leadership and direction across meeting and event management teams
• Ensure consistent, high-quality execution of all events, delivered on time and on budget
• Oversee end-to-end event planning and fulfillment, including venue sourcing, logistics, registration with Cvent, travel, AV, and onsite execution
• Establish, refine, and enforce standard operating procedures, workflows, and best practices
• Drive process optimization, efficiency improvements, and adoption of global delivery standards, templates, and tools
• Lead capacity planning, utilization reporting, workload forecasting, and resource allocation across monthly, quarterly, and annual horizons

Financial & Budget Oversight

• Own operational financial performance, aligning staffing and delivery models with revenue and margin targets
• Approve and oversee event budgets, cost controls, and vendor spend, including freelance and staffing costs
• Monitor job logs, reconciliations, and financial reporting accuracy
• Partner with Finance and Client Services on forecasting, margin management, and cost allocation
• Identify and implement cost efficiencies through improved sourcing strategies, vendor partnerships, and operational models

Team Leadership & Talent Development

• Lead, coach, and mentor event teams across regions
• Build and sustain a high-performing, collaborative culture aligned with company values
• Partner with HR and Talent Management on recruitment, onboarding, training, and succession planning
• Conduct regular performance reviews, 1:1s, development planning, and skills assessments
• Oversee time tracking, utilization, holidays, and scheduling for direct reports and broader teams

Tools, Systems & Reporting

• Champion the effective use of event management and operational tools including Cvent, Monday.com, and internal project management systems
• Ensure transparency and accuracy in reporting, dashboards, and operational metrics
• Support continuous improvement through data-driven insights and technology adoption

Qualifications & Experience

• Bachelor’s degree in Event Management, Business, or a related field (preferred)
• 8–10+ years of experience in the meetings and events industry
• 5+ years in leadership, operational management, or people management roles
• Proven ability to manage complex programs, budgets, and multi-disciplinary teams
• Strong financial acumen with experience overseeing budgets and P&L performance
• Advanced proficiency in Cvent and strong working knowledge of event and project management platforms
• Strong business judgment, communication skills, and ability to operate under tight deadlines

Core Competencies

• Strategic leadership and operational excellence
• Financial management and profitability optimization
• Client relationship management and executive communication
• Team development, coaching, and talent leadership
• Problem-solving, adaptability, and continuous improvement mindset

About Company:

Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people’s lives and our clients’ business.

OUR BRAND – What We Believe

Passion
is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.

ABC
Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.

We> Me
Collaboration and transparent communication creates our best work.

Trust
is Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.

Respect
is Given – We understand, acknowledge, and appreciate the perspective and actions of others.

Safety Notice:

We want to ensure your safety and protect you from potential scams. Recently, there have been fraudulent job postings circulating online that impersonate Impact XM. These scams aim to deceive unsuspecting applicants by offering nonexistent positions and requesting personal information or upfront fees.

Remember that our company does not endorse any job postings outside our official job channels. All of our open jobs can be found and applied to on our official careers site. If one of our team members is reaching out to you regarding a role it would come from an email alias ending in @impact-xm.com. If you encounter a suspicious offer, report it through the job platform on which you found it or report email as spam.