Intake / Insurance Verification Associate
that shares our dedication to quality and our genuine concern for the comfort and dignity of our clients. Client Success Associate responsibilities include, but not limited to:
- Participates in and manages all new patient intakes from pending status to active status which includes communication with patient/and or family members regarding services, rates and community resources.
- Performs and oversees authorizations and insurance verification process on new patients which includes verifying Medicaid and insurance benefits
- Attends departmental meetings as required.
- Participates in Weekly Intake / Talent Acquisitions Team Calls
- Performs Quarterly Customer Service Quality Assurance Calls
- Performs Data entry of all new intakes into Electronic Health record
- Maintains detailed updates of Intakes, provides updates to referral sources, families, and team members
- Summarize weekly updates of starts, holds, resumptions, and pending cases
- Determine patient needs of Home Health
- Maintain awareness of and compliance with Agency state guidelines
- Promote good teamwork by working with all departments in a friendly, cooperative environment
- Ability to communicate verbally and through written word in a professional manner
- Treat and communicate with patients, families, co-workers, referral sources and caregivers with courtesy, respect, and consideration.
- Maintain confidentiality of all patient, caregiver, and business information.
- Comply with all applicable laws, regulations, policies, procedures, and guidelines
- Embody the Care Options for Kids CARE values
- High School Diploma or GED Required
- Previous experience in Home Health Care.
- Strong knowledge of Medicaid and Insurance
- Proficient knowledge of Microsoft Word, Outlook and Excel required.
- Must possess strong interpersonal and leadership skills.
- Demonstrated leadership skills with experience in managing expectation
- Knowledge of Electronic Health Record, other Medicaid portals preferred.
- Must be able to solve complex problems and function effectively in a stressful work environment.
- Ability to read, write and communicate in English.
- Bilingual (Spanish/English) preferred
- Paid time off
- Medical, dental and vision
- 401K
- Other voluntary products
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