Electric Vehicle Field Service Technician - New Jersey
- Understand the complete vehicle at a systemic/component level to effectively and efficiently diagnose and repair
- Represent Orange EV in the utmost professional manner
- Utilize the Remote Monitoring System and the Service Record Keeping System to determine a service plan and prioritize customer needs
- Accurately record all service activity in the service record-keeping system
- Communicate with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario
- Work with the site manager and the electrician regarding the logistics of charging infrastructure location, cost, and timing
- Evaluate conversion vehicle candidates and prepare a thorough report on the condition
- Support Customer Technicians and Third-Party Service Providers with ancillary repairs
- Provide a secure remote location for tools, parts, and other necessary items
- Deliver Operator and Maintenance training in addition to sales and business development support
- Travel as required for initial training and to ensure service team goals and customer needs are met.
- High School Diploma; related technical degree preferred
- Travel as required for initial training and to ensure Service Team goals and customer needs are met
- 1 or more years’ experience in the automotive or electrical industries
- Intermediate to Advance level experience with MS Office Suite, including Excel, Word, and TEAMS.
- Knowledge of principles and processes for providing superior customer service
- Analytical approach to problem solving
- Ability to routinely lift up to 50 lbs at waist level and occasionally up to 75- 100 lbs
- Ability to squat, sit, lie under, or climb on the vehicle routinely.
- Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
- Ability to set and prioritize goals and achieve them according to a schedule
- Ability to execute and follow through on instructions given by the supervisor
- Ability to articulate clearly when writing, including composition, spelling, and punctuation.
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