Account Manager

City Wide Facility Solutions in East Brunswick is excited to welcome a passionate Facility Solutions Manager (FSM) who is ready to drive business growth while also advancing their own professional journey in a vibrant, fast-paced environment. We offer a competitive base salary, along with an appealing commission structure and a comprehensive benefits package for the right candidate. Being bilingual is definitely a plus! This dedicated individual will oversee a territory in Somerset County and the surrounding areas.

Why City Wide?

At City Wide Facility Solutions, we're proud to be a leader in the building maintenance industry. As a sales and management company, we offer a single-source solution for all building maintenance services, both inside and out. We exemplify our core values of relentless customer service, growth mindset, and hustle. We're looking for people who want a career, not just a job, and we are committed to promoting from within. Our dynamic team thrives in a collaborative, inclusive, and fun atmosphere that recognizes and rewards outstanding performance.

• Key Responsibilities:

• Client Relationship Management : Build and nurture strong client relationships, focusing on retaining clients and discovering new opportunities for service growth and expansion.

• Operational Excellence : Ensure top-notch service delivery at all client locations, upholding the highest quality and compliance standards while managing contractor relationships, including hiring, negotiations, and performance evaluations.

• Strategic Problem Solving : Proactively address client concerns, organize site visits, and create strategic solutions that boost client satisfaction and improve operational efficiency.

• Technology and Reporting : Leverage City Wide’s CRM to effectively manage client interactions, service schedules, and performance reports, ensuring that all data is utilized to enhance service delivery.

• Ideal Candidate:

• Demonstrated experience in account management, sales, or a related field in the service industry.

• A proven leader with a track record of managing diverse teams.

• Strong skills in problem-solving, organization, and communication.

• Comfortable with technology, preferably with experience in CRM systems.

• Thrives in a fast-paced, results-oriented environment.

• Compensation:

• Base Salary : $60,000, with the opportunity to earn significant On Track Earnings of $95,000+ based on your performance.

• Additional Benefits : A comprehensive benefits package, including health insurance, paid time off, and a competitive bonus structure.

• Performance Metrics for Success: At City Wide Facility Solutions, we value transparency and clarity in our success measurements. As a Facility Solutions Manager, your performance will be assessed based on several essential metrics that drive client growth and satisfaction as well as the prosperity of our branch. These include:

• Client Retention : Strive for a client retention rate of 96-98%. High retention signifies exceptional service and client satisfaction.

• Revenue Growth : You will be expected to boost extra service (ES) sales, with specific targets tailored to your designated territory.

• Quality Assurance : Perform and document thorough quality control inspections to guarantee that all services meet our high standards.

• Operational Excellence : Manage service delivery efficiently, ensuring compliance with both client and company standards.

• Team Management : Lead and nurture your team, promoting high performance and adherence to company protocols.

Requirements

• 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.

• High School diploma required; bachelor’s degree highly desirable.

• Highly detail oriented and excellent follow-through on commitments.

• Positive and outgoing personality; great at building relationships.

• Excellent verbal and strong written communication skills.

• Proficient in Microsoft Office and knowledge of CRM database.

• Must have reliable transportation.

• Bilingual a plus but not required

Benefits

Health & dental insurance

Paid time off

Incentive Compensation / Bonus

Benefits

• Mileage reimbursement
• 401k
• Health insurance
• Paid time off
• Dental insurance
• Vision insurance
• Life insurance
• Paid training
• Cell phone allowance