IT End User Support Associate IV

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

IT End User Support Associate

About the Role:

Conduent is seeking an IT End User Support Associate to work on site in Hamilton, NJ. 6 Month Full-time Temporary Opportunity. 40 hours work week. Monday– Friday 9:30 AM – 6:00 PM

Responsibilities:

• Provides end-user technical support including, but not limited to, performing hardware/software installations, and resolving day-to-day system problems for Conduent NJSDU onsite and remote staff

• Deploy / Support New Desktop Computers running Windows 11 operating System.

• Assist Remote and Onsite Staff with System issues.

• Work closely with Trainers during onsite and remote New Hire setup and orientation

• Works on assignments and performs a full range of basic and/or routine and primary repetitive technical support activities.

• Performs as a member of a quick-response user-support team and generally works under deadlines

• Operates independently to resolve routine end-user problems, but with immediate supervision on more complex issues or assignments

• Maintain Computer and Hardware Inventory

• Considerable end-user interface by Microsoft Teams and/or in person

Basic Qualifications for Consideration:

• 1 to 2 years of related Desktop / User support experience

• Knowledge of computing processes and technology including Windows 10 or Windows 11 Operating Systems, Knowledge of voice telephony, and call center technology recommended but not required

• Computer Literacy and ability to communicate effectively via email, in person, or on the phone to staff

• Excellent customer service orientation and appreciation of role as Conduent representative

• Ability to work effectively under pressure and/or diagnose user needs and escalate problems without delay to appropriate levels for resolution

• Considerable end-user interface by phone and/or in-person necessitates good (clear) verbal communication skills and credible customer presence

• Flexibility and the ability to operate under stressful, time-sensitive deadlines

• Commitment to quality and personal ethics

• Ability to work independently, but as a part of team concept

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions: Onsite Work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support for our clients and help you grow in your career.

Working For You

Perks and rewards designed for you:

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

• Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diverse efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can: Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $23.00/hr

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to [email protected] . You may also click here to access Conduent's ADAAA Accommodation Policy .