Sales Associate

Sales Associate

We are looking for friendly, customer oriented, and enthusiastic people to join the Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time!

Position Summary

A Retail Sales Associate is responsible for assisting customers throughout the buying process. Their duties include greeting customers when they enter the store, helping customers find specific products or showing them how to use them and ringing up customer purchases on the POS register.

Job Functions

Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction

Greet every customer you make eye contact with, anywhere in the store

Answer customers' questions and provide information on procedures and policies

Be at your workstation on time

Be "customer ready" whenever you are on the stage/sales floor

Maintain awareness of all promotions and advertisements

Recommend related items when appropriate and execute S.A.L.E.S. process

Keep your area of responsibility neat, clean, stocked and priced properly

Execute the daily operational, day-to-day goals and priorities assigned by store management

Assist in the training and development of peers

Actively participate in daily huddle meetings

Uphold merchandising and store cleanliness standards

Offer a carry-out if appropriate

Know the proper way to answer the telephone

Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.

Address all safety concerns immediately

Advise store management of any pricing errors

Advise store management anytime you say "no" to a customer

Take initiative to learn product knowledge

Take initiative to learn selling skills

Perform other tasks as asked by store management

Sales Floor Duties

Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders

Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys

Ensure all shipments are packed out in its proper home and all overstock is away

Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Register Duties

Ring each transaction accurately

Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed

Call for help when more than 3 customers are waiting

Keep busy around the registers when you are not ringing

Process merchandise returns as needed

Qualifications

• Retail Sales experience 1 year (Preferred)
• Retail Math experience 1 year (Preferred)
• Bi-lingual (Preferred)

Physical Requirements

Essential Physical Ability: Frequency - Requirement

Walking: Frequent - Flat surfaces from point to point

Standing: Constant - All work performed on feet

Sitting: None

Stooping: Frequent - To pick up cartons at floor level

Reaching: Frequent - To a height of 6 feet

Lifting: Frequent - Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably

Hand Dexterity: Frequent - Must be able to use at least one hand to operate register and complete paperwork.

Pushing/Pulling: Frequent - Move hand jacks from place to place

Carrying: Frequent - Up to 50 lbs., up to 10 feet, occasionally more

Climbing: In-frequent - Stairs in storage rooms; ladders

Vision: Constant - Read labels, recognize boxes, safety in working

Hearing: Constant - Safety signals

Company Introduction

Founded by Vincent Costello in 1973 on the principles of problem-solving, building great relationships, and continuous growth and improvement, Costello's is one of the largest family-owned hardware store chains in the United States. Six of Vinnie's ten children are now caretakers of the brand he worked so hard to build. Costello's operates 57 stores in 5 states comprised of 47 Ace Hardware locations through New York, New Jersey, Pennsylvania, Maryland, and Virginia, "East Islip Paint" in NY, "Suburban Paint & Commercial Supply" in Maryland, "Tri County Hearth & Patio" in Maryland, "Courtland Fireside Hearth & Spa" in Maryland, "Costello's Hearth & Spa" in NY, as well as nine hearth/spa showrooms in select hardware stores. The company's mission is to grow on the strength of great products, essential services, superior knowledge, and treating everyone like family. For more information about Costello's, visit