Supervisor, Rehabilitation Services
- Oversees day-to-day operations of Rehab staff and assist with daily direction of the Rehabilitation team.
- Work with leadership to create daily, weekly, monthly, and quarterly key performance Indicators
- Maintain efficient and effective department operations while requiring compliance with all accreditations, state, federal and local regulatory laws, standards, and protocols.
- Ability to observe and evaluate treatment effect and recommend changes to physician if necessary
- Displays knowledge of assessment skills and demonstrates application of clinical skills during set-ups, follow-ups, and in-services.
- Performs clinical assessments as needed and reports results and recommendations to the referral and physician.
- Participates in complex patient assessment and care, prepares in advance to assure the patient and caregivers have a smooth transition to the home setting.
- Keeps abreast of all reimbursement billing procedures of third party, private insurance, and government regulations to ensure compliance with current processes
- Demonstrate knowledge and proficiency of all rehabilitation services modalities and educates staff.
- Serve as a secondary liaison between administration, patients, physicians, and other healthcare providers.
- Ensure effective maintenance of records pertinent to personnel and operation of the department.
- Demonstrate the ability to be flexible, organized and function under stressful situations.
- Maintain a good working relationship both within the department and with other departments.
- Provide education to staff on performance improvement.
- Participation in in-service training for department staff members and participate in guidance and educational programs.
- Ensure compliance with federal, state, and local legal and professional requirements by studying existing and new legislation; anticipating future legislation; enforcing adherence to requirements; advising management on needed actions.
- Develop and maintain working knowledge of current HME products and services offered by the company.
- Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.
- Maintain patient confidentiality and function within the guidelines of HIPAA.
- Complete assigned compliance training and other educational programs as required.
- Maintain compliant with AdaptHealth’s Compliance Program.
- Perform other related duties as assigned during and outside of normal business hours as needed
- Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback
- Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
- Establishes annual goals and objectives for the department based on the organization’s strategic goals
- Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations
- Able to perform clinical assessments and make recommendations to physicians
- Decision making, analytical and problem-solving skills with attention to detail
- Excellent relationship building skills and personality
- Excellent verbal and written communication and customer service skills
- Excellent presentation skills
- Product and industry knowledge
- Ability to work independently and with a team
- Strong analytical and problem-solving skills with attention to detail
- Ability to prioritize and manage multiple projects
- Mental alertness and the ability to properly treat confidential information.
- Proficient computer skills and knowledge of Microsoft Office
- High school diploma or equivalent required, associate degree or bachelor’s degree preferred
- Two (2) years of healthcare experience preferably in a sales environment required
- Two (2) years of customer service experience strongly preferred
- Valid and unrestricted driver’s license in the state of residence
- Work environment may be stressful at times, as overall office activities and work levels fluctuate
- Must be able to bend, stoop, stretch, stand, and sit for extended periods of time
- Able to lift up to 30 pounds periodically as needed
- Subject to long periods of sitting and exposure to computer screen
- Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
- Excellent ability to communicate both verbally and in writing
- May be exposed to angry or irate customers.
- Must be able to drive and travel as needed.
- May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen
- Ability to work independently with little or no supervision.
- Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy
- Mental alertness to perform the essential functions of position.
- Physical and mental ability to provide clinical assessments
- Ability to work after non-business hours as needed.
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