Volunteer Associate

About the Food Bank of South Jersey

The Food Bank of South Jersey believes that no one should go to bed hungry. Since 1985, it has served the children, families, and seniors of Burlington, Camden, Gloucester, and Salem counties by distributing safe and healthy food, providing nutrition education and cooking courses, and developing sustainable pathways for neighbors to improve their lives. A 501(c)(3) nonprofit organization and member of Feeding America, FBSJ distributed nearly 22 million meals in 2024, through direct distributions and its network of more than 200 partner agencies.

To learn more about how you can become a valued part of the FBSJ team, dedicated to building community awareness and creating an efficient emergency food distribution network to eliminate hunger, visit

Job Title: Volunteer Associate

Department: Operations

Reports to: Manager, Operations

Supervises: N/A

Job Family: Individual Contributor

Hourly Rate: $20 per hour

Status: Full-time, Non-Exempt

Summary of Position:

Oversees repack projects completed by volunteers in the FBSJ sorting room.

Position Responsibilities:

• Greet and provide training to volunteers on the FBSJ sorting process.

• Work respectfully with individuals and groups from a variety of backgrounds.

• Set up the sorting room with products to repack and replenish throughout the day.

• Communicate with Operations Managers regarding volume of products needed for upcoming volunteer groups.

• Remove trash from the sorting room as needed and bring to the dumpster, baler, or compactor based on type of refuse.

• Create cardboard bales.

• Clean and reset sorting room after each volunteer shift.

• Transform product in inventory system from assorted weight into cased product by category.

• Collect information on the total pounds repacked by each group.

• May perform other warehouse-related tasks as needed and available.

• Perform other duties as assigned.

Education:

• High School diploma or equivalent.

Experience and Skills:

• At least 1 year of customer service experience preferred.

• Able to successfully complete and achieve passing grades for required food safety training programs.

• Proficient in oral and written communication skills.

• Able to lift 50 pounds on a regular basis.

• Able to be certified for use of electric pallet jack and forklift.

• Must be able to read and write in English.

• Bi-lingual in English and Spanish preferred.

Technical Competencies Specific to this Role:

1. Ability to operate forklifts.

1. Ability to operate pallet jacks.

1. Computer navigation skills

1. Compliance with food safety standards

1. Public relations/customer service

1. Record keeping

1. Troubleshooting skills

1. Writing proficiency (proofreading, typing proficiency for email correspondence)

Behavioral Competencies for Individual Contributor:

1. Accountability: Holds self and others accountable for measurable, high-quality, timely, cost-effective results. ​

1. Collaboration: Builds constructive working relationships with clients/customers, teams, organizations, and others to meet mutual goals and objectives. Behaves professionally and is inclusive of individuals from a variety of backgrounds.​

1. Communication: Conveys and receives information and ideas through various media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed appropriately; demonstrates good written, oral, and listening skills.​

1. Empathy: Seeks to understand and respect others’ perspectives and emotions. Demonstrates an active interest in seeing things from different points of view and approaches situations with compassion.

1. Integrity: Demonstrates honesty; keeps commitments; behaves consistently.

We believe in pay transparency and fostering an environment of fairness. The hourly rate for this position begins at $20.00 per hour, commensurate with experience and qualifications. Our approach to compensation is rooted in valuing the expertise and contributions of all our team members.

The Food Bank of South Jersey is an equal opportunity employer. All aspects of employment – including the decision to hire, promote, discipline, or discharge – will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We are committed to diversity, equity, and inclusion. Food Bank of South Jersey is an essential business. We believe and support the safety and security of all of our volunteers and our employees. Background checks will be completed for final candidates.