Coffee Service Route Sales Specialist

Wake up, roll out, and serve great coffee all day

Picture this: It’s 7:00 am and you’re loading your truck for a smooth run across your assigned stops. You’re the face of our coffee and tea program—keeping beverage stations stocked and spotless, equipment humming, and customers smiling. When teammates are out, you step in to provide route relief and make sure service never skips a beat. By 4:00 pm, you’ve delivered, serviced, sold, and set every station to standard—and you’re proud of it.

Schedule

Typical Work Schedule: Monday–Friday, 7:00 am–4:00 pm; overtime as needed.

Driving & Compliance

• Valid Driver’s License required.
• Able to successfully complete a DOT physical.

What you’ll do

• Deliver, restock, rotate, and merchandise coffee, tea, and related items at each scheduled stop when running a route.
• Keep beverage stations clean and functioning; complete at least one CQC (Cup Quality Check) each day.
• Escalate customer concerns to the ASM (Area Sales Manager) quickly and follow through to ensure satisfaction.
• Service every customer on the daily schedule—on time and to standard.
• Handle route paperwork and money matters: manage invoices, track inventory, and perform collections each day you’re on a route.
• Grow Revenue per Stop by closing distribution gaps on core products, executing seasonal and LTO promotions, applying pricing actions, and ensuring stations meet brand standards.
• Flag inefficiencies, dissatisfaction, or new opportunities to the ASM while providing route relief.
• Assist the ASM with inventory cycle counts, warehouse tasks, and customer-related needs as assigned.
• Learn brewing equipment basics and complete minor adjustments or repairs.
• Consistently follow the Farmer Brothers customer call process ("The Farmer Brothers Way to Sell") to drive loyalty; make additional sales calls when time allows.
• Pitch in as needed, including warehouse operations, accounts receivable collections, and customer service activities.

Qualifications

• High school diploma or equivalent.
• Route delivery experience is a plus.
• Customer service background preferred; foodservice experience is a bonus.
• Clean, strong driving record.

Personal and professional strengths

• Hands-on mechanical aptitude with company hardware and software tools.
• Sharp at uncovering and understanding customer needs.
• Aligned with and committed to company goals.
• Quick to spot issues, risks, and opportunities.
• Aware of how your actions impact others.
• Active listener and clear communicator with customers and leaders.
• Entrepreneurial mindset—find opportunities and proactively grow the business.
• Skilled at building rapport and cooperative customer relationships.
• Sound business judgment and confident decision-making.
• Self-directed; thrives with minimal supervision.
• Effective working with both customers and teammates.
• Proactive by default.

Compensation & benefits

We’re committed to pay transparency and competitive compensation. The base salary range for this role is defined above and may vary based on experience and qualifications.

We apply location-based pay adjustments. Team members in higher-cost markets may receive a geographic pay premium, informed by market data and local economic factors.

If applicable, your specific pay will be discussed during the hiring process based on your work location.

• In addition to base pay, we offer a comprehensive benefits package that may include health insurance, retirement plans, and paid time off.
• Our Paid Time Off (PTO) program provides at least the hours and pay required by state or local laws where we operate.
• Questions about our compensation structure or location-based adjustments? Contact Farmer Brothers Human Resources.

Equal Opportunity

Equal Opportunity Employer / Veterans / Disabled