Leasing Agent

Job Description

Job Description

Description:

The Leasing Agent is responsible for renting residential units and supporting tenants throughout the leasing process. This role involves engaging with prospective renters, preparing lease agreements, coordinating move-ins and move-outs, and maintaining positive tenant relations.

Leasing & Tenant Relations

• Meet with prospective tenants to explain lease terms and guide them through the application process.
• Conduct property tours and follow up on rental leads.
• Prepare leasing documents in accordance with PRC policies and procedures.
• Process new leases, lease renewals, and roommate changes.
• Partner with the property superintendent for move-in/move-out walkthroughs.
• Handle customer service inquiries and escalate issues when necessary.
• Foster positive relationships with tenants and support community engagement activities.
• Provide back-up Leasing Agent support for other properties as needed.

Property Management

• Utilize Yardi to manage move-ins, move-outs, transfers, and roommate promotions.
• Conduct property inspections and coordinate necessary repairs.
• Monitor apartment and property conditions; document and communicate findings.
• Ensure smoke and carbon monoxide detectors are compliant prior to move-ins.
• Collaborate with maintenance staff to manage work orders and property upkeep.
• Track and address property issues and communicate resolutions.

Compliance & Legal

• Manage Notice to Quit documentation and renter’s insurance compliance.
• Work with subcontractors and housing assistance programs (e.g., Section 8).
• Partner with the Legal department to determine appropriate legal actions for tenant issues.
• Coordinate with the Collections department to address delinquencies.

Administrative & Financial & Other

• Process invoices related to property operations.
• Establish and achieve leasing goals (e.g., vacancy rates).
• Conduct market studies as needed to support leasing strategy.
• Maintain property website.
• Monitor and manage Elise AI platform to ensure timely and accurate responses to all leasing inquiries.
• Complete all other duties as assigned.

• Experience with Yardi (preferred).
• Experience with Elise AI Leasing Assistant (preferred).
• Strong interpersonal and customer service skills.
• Ability to work independently and collaboratively within a team.
• Familiarity with Fair Housing regulations (preferred).
• Experience with rental assistance programs (e.g., Section 8).

Education & Experience

• Associate Degree (preferred).
• Minimum of 3 years of leasing experience

PRC offers the following benefits: Medical, Dental, Vision, 401k/Employer Match, GTL and LTD.