Ford Mobile Service Advisor

Nielsen Ford of Morristown
Morristown, NJ

Nielsen Ford of Morristown is looking for a Mobile Service Advisor to join the team! The Ford Mobile Service Advisor works with customers to schedule and oversee at-home automotive service, acting as a liaison between the vehicle owner and the mobile technician who performs maintenance like oil changes, brake services, and software updates from a dealership-provided van. While traditional service advisors focus on in-dealership operations, a mobile service advisor extends this customer-focused role to mobile technicians and their remote servicing. Key Responsibilities:

  • Customer Consultation: Greet customers and understand their vehicle's needs.
  • Service Scheduling: Arrange appointments for mobile service based on the customer's location and the availability of the mobile unit.
  • Communication: Provide detailed explanations of services, estimated costs, and work progress to customers.
  • Logistics: Ensure the mobile service van is properly equipped and ready for various maintenance tasks, such as oil changes, tire rotations, battery service, and software updates.
  • Technical Link: Serve as a point of contact between the customer and the mobile technician to ensure seamless service delivery.
  • Customer Satisfaction: Address customer concerns and ensure a positive service experience.
Benefits:
  • FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University
  • Employee discount plans on purchases and services
  • Competitive wages, commensurate with experience
  • Health, dental and vision insurance
  • Life insurance
  • 401k retirement account
  • Paid vacation and sick leave

Posted 2025-10-09

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