Ford Mobile Service Advisor
Nielsen Ford of Morristown is looking for a Mobile Service Advisor to join the team! The Ford Mobile Service Advisor works with customers to schedule and oversee at-home automotive service, acting as a liaison between the vehicle owner and the mobile technician who performs maintenance like oil changes, brake services, and software updates from a dealership-provided van. While traditional service advisors focus on in-dealership operations, a mobile service advisor extends this customer-focused role to mobile technicians and their remote servicing. Key Responsibilities:
- Customer Consultation: Greet customers and understand their vehicle's needs.
- Service Scheduling: Arrange appointments for mobile service based on the customer's location and the availability of the mobile unit.
- Communication: Provide detailed explanations of services, estimated costs, and work progress to customers.
- Logistics: Ensure the mobile service van is properly equipped and ready for various maintenance tasks, such as oil changes, tire rotations, battery service, and software updates.
- Technical Link: Serve as a point of contact between the customer and the mobile technician to ensure seamless service delivery.
- Customer Satisfaction: Address customer concerns and ensure a positive service experience.
- FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University
- Employee discount plans on purchases and services
- Competitive wages, commensurate with experience
- Health, dental and vision insurance
- Life insurance
- 401k retirement account
- Paid vacation and sick leave
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