Computer Support Specialist

Job Description

Job Description

Bring Your Tech Skills to a Mission That Matters

Are you a tech-savvy problem solver who loves helping people and keeping systems running at their best? The Seeing Eye is looking for an enthusiastic, service-driven Computer Support Specialist to support our campus in Morristown, NJ. This is a great opportunity to put your IT skills to work in a role where every day brings variety, teamwork, and the chance to support a mission that truly changes lives.

Why you’ll want to apply: you’ll join a purpose-driven organization, work alongside a supportive team, gain hands-on experience across a wide range of technologies, and play an important role in helping staff stay connected, productive, and successful.

What You’ll Jump Into

In this role, you’ll have the opportunity to:

• Deliver responsive, friendly technical support that helps staff do their best work.
• Install, maintain, and support physical and virtual Windows servers, including Active Directory and file/print services.
• Help protect business continuity by managing backups and supporting restore processes.
• Assist with the setup, monitoring, and support of wired and wireless networks.
• Support Microsoft 365 administration and related cloud-based tools and services.

How You’ll Make a Difference

• Solve hardware, software, and end-user issues quickly and effectively.
• Build and maintain procedures that make IT support stronger and more efficient.
• Help roll out new systems, tools, and applications across the organization.
• Set up user accounts and keep colleagues moving by resolving password and login issues.
• Install and configure Windows 11 workstations and Windows Server 2022/2025 systems, including physical and Hyper-V virtual machines.
• Monitor backups and support disaster recovery readiness.
• Help maintain and improve wired and wireless network performance.
• Support testing and monitoring of software and security systems.
• Keep the Help Desk ticketing system organized, monitored, and running smoothly.
• Create and maintain clear documentation for hardware, software, and operating procedures.
• Partner with the IT team to provide dependable, high-quality support across the organization.

What You Bring

• Associate’s or bachelor’s degree in computer science or a related field.
• 2+ years of experience in a technical support or IT support role.
• 2+ years of hands-on experience administering Windows Server (2019 or newer) in a production environment.
• 2+ years of hands-on experience supporting enterprise networks, including switches, routers, firewalls, wireless access points, and cabling.
• Strong knowledge of Windows desktop and server operating systems, including Hyper-V, Active Directory, and core OS and network security practices.
• Working knowledge of common business and productivity software applications.
• Experience supporting Microsoft 365 and related cloud services such as Entra ID, Exchange, and SharePoint.
• Familiarity with Dell server and storage hardware (SAN and/or NAS).
• Experience with JAWS screen reader technology and web accessibility is a plus.
• Familiarity with HPE and Ubiquiti networking hardware and management software is a plus.
• SQL or database knowledge is a plus.
• Hands-on experience supporting conference room audio/visual setups, including microphones, sound troubleshooting, and meeting support.
• Ability to manage Windows print servers, including adding, removing, and configuring printers, drivers, and print queues.

You’ll Thrive in This Role If You Have

• A willingness to learn, adapt, and take on new technical challenges.
• A best-practices mindset for system installation, maintenance, and security in a production environment.
• Strong analytical and problem-solving skills.
• A collaborative, team-first approach to supporting colleagues.
• Excellent communication and relationship-building skills.
• The ability to manage multiple priorities and stay organized in a fast-paced environment.

A Comprehensive Benefits Package is Offered

• Medical, dental, and vision insurance
• Life insurance
• Pension plan
• 403(b) retirement plan
• Paid time off