Lead, Infrastructure Engineer

Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. Job Information Salary Range: $101,490 - $130,380 The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!Primary Role This role will work on a team responsible for strategy and design of the Office 365 GCC environment within the Information Technology team, supporting the digital infrastructure of the company. This team member will maintain American Water’s Office 365 GCC environment and expand the use of available Office 365 applications within American Water’s enterprise.Key Accountabilities

• Day to Day Support: (20%)
• Policies, Procedures and Standards: (15%)
• Technical Requirements and Design: (30%)
• Training: (10%)
• Project Requirements: (25%) Technical Skills
• Administer and support the Office 365 GCC suite configurations and policies
• Analyze, troubleshoot, and deliver Microsoft cloud solutions on Azure and Office 365 platforms
• Provide subject matter expertise and support of Office 365 and Microsoft Azure
• Service Health monitoring using Office 365 console and actively respond based on system alerts and notification
• Provide support and guidance of new Office 365 features and functionality (Microsoft Teams, Office 365 Groups, Planner, PowerApps, etc.) Knowledge/Skills
• Experience with PowerShell for managing on-premises and O365 environment
• Familiar with application monitoring tools, reviewing log files, and be available on occasion for off hours emergency support for critical applications
• Knowledge of Office365 licensing, features, and policy management.
• Good understanding of the Microsoft O365 roadmaps and future changes for productivity tools
• Working knowledge of Active Directory and Azure Active Directory
• Must be well versed on general infrastructure technology and have an understanding of public and private cloud concepts such as Software as a Service (SaaS), Platform as a Service (PaaS), Desktop as a Service (DaaS), and Infrastructure as a Service (IaaS)
• Experience deploying and maintaining Azure Virtual Desktops
• InTune management experience preferred Work Experience
• Experience managing enterprise level o365 account
• SharePoint development experience a plus
• Deployment of Power Apps a plus
• Annual Microsoft True Up and EA renewals Certifications & Licenses

Microsoft 365 Certified: Teamwork Administrator Associate Microsoft 365 Certified: Teams Administrator Associate CompetenciesChampions safetyCustomer obsessedCultivates innovationNimble learningDrives ResultsCollaborates

• Up to 9.25% employer contribution towards 401(k) and defined contribution. This includes 4% 401(k) match and an additional 5.25% employer contribution after a one-year vesting period
• This position also offers participation in the American Water Annual Performance Program.
• Comprehensive medical, dental, vision, and prescription benefits starting on the first of the month after the start date. Preview available on americanwaterbenefits.com (non-union employee tab at the top)
• A hybrid work model autonomy and flexibility in how work gets done
• Great atmosphere with people who care about water and the environment
• Up to $10K in qualified Tuition Reimbursement