(Korean Bilingual) Logistics Customer Service Specialist
Job Description
Job Description
About the Role
Our client is seeking a Logistics Customer Service Specialist based in Englewood Cliffs, NJ. The role supports customer reporting and claims management, chassis utilization analysis, and non-conformance case handling under the direction of the team manager.
Responsibilities
- Prepare and respond to reports based on requests from Our Client customers, following task allocation and direction from the team manager
- Analyze chassis utilization status and manage overall usage efficiency
- Maintain and track the Claim List, ensuring timely progress updates and resolution
- Collect and manage supporting documents for claims from shipping lines, carriers, and warehouse operations
- Register and manage non-conformance cases in the system, including monitoring the status of non-conformance and claim records
- Perform all other tasks as assigned
Qualifications
- Bilingual proficiency in English and Korean
- Bachelor’s degree in Business, Logistics, or related field (preferred)
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Strong attention to detail and organizational skills
Compensation
$50,000-80,000 a year depending on qualifications and experience
Benefits
- Health, Dental, and Vision PPO Insurance
- Life, STD, LTD Insurance
- 401(K) Plan
- Paid Time Off
- Additional Paid Time Off (Bereavement, Wedding, Birth of a Child, etc.)
- Years of Service Awards
- Education Assistant Program (Based on Eligibility)
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