Automotive Service Writer Advisor

Job Description

Job Description

We are a German auto repair and aftermarket performance shop seeking a motivated, reliable, and detail-oriented individual to join our team as a Service Writer / Sales Associate & Social Media Coordinator .

This is a hybrid role ideal for someone who enjoys working with customers, understands automotive service, and has a creative side for digital marketing.

Key Responsibilities

Customer Service & Sales

• Act as the liaison between customers, technicians, and management
• Clearly explain services, repairs, and recommendations
• Schedule appointments, prepare estimates, and create work orders and invoices
• Follow up with customers and return calls promptly
• Build and maintain strong customer relationships

Operations & Administrative

• Order parts, receive deliveries, and process vendor invoices
• Assist with general shop organization and workflow

Social Media & Digital Marketing

• Manage and grow social media accounts and online presence
• Create engaging content (text, photos, video)
• Respond to comments, messages, and inquiries
• Stay current with trends, platform updates, and best practices
• Assist with marketing campaigns and promotions
• Help maintain and update e-commerce website

Requirements

• Must have a valid driver's license with clean record ( required )
• Must have reliable transportation to commute to Saddle Brook NJ, Monday–Friday 8:00 AM – 5:00 PM (40 hours max per week)
• Strong knowledge of German vehicles ( required )
• Experience with European performance aftermarket ( preferred )
• 1+ year in service writing, sales, or customer service ( preferred )
• Must speak English fluently ( required ) and Spanish is a plus
• Excellent communication and organizational skills
• Experience with social media platforms and content creation
• Basic image/video editing skills
• Age 18+ and authorized to work in the USA ( required )
• High school diploma or GED (minimum)
• Ability to work independently
• Detail-oriented, professional, and team-focused
• Professional references required

What We’re Looking For

Someone who is:

• Honest, dependable, and punctual
• A self-starter who takes initiative
• Organized and able to manage multiple tasks
• Friendly, outgoing, and customer-focused
• Passionate about cars and automotive performance