Assistant Store Manager - Willowbrook Mall

About us

Adore Me is reinventing the lingerie experience. We design affordable, inclusive, and trend-forward intimates that make every customer feel confident and empowered. With extended sizing, fashion innovation, and a commitment to accessibility, we're breaking industry norms — one bra at a time.

As part of the Victoria's Secret & Co. family, we're expanding our retail footprint across the U.S. and building a new kind of store experience: one that's welcoming, inspiring, and performance-driven. We're looking for passionate leaders ready to shape the future of Adore Me, in-store and beyond.

Position Overview

The Assistant Store Manager is a key leader supporting the overall success of the store. You'll partner closely with the Store Manager to drive sales, coach the team, and deliver exceptional customer experiences. This role is hands-on and people-focused — you'll help create a positive, high-performance environment that motivates the team to exceed goals every day.

In the Store Manager's absence, you'll take full ownership of the store: from team leadership and zoning to operations, merchandising, and floor execution.

What We Offer

• Competitive hourly rate: $18–$25/hour, based on experience
• Monthly bonus program based on store performance
• Career growth opportunities within Adore Me and the broader VS&Co. network
• Structured onboarding and leadership training programs
• A diverse, inclusive, and supportive team culture
• Eligibility for benefits including medical, dental, vision, 401(k), and more*
  *Eligibility dependent on full-time status and tenure

Key Responsibilities

Sales Leadership & Daily Execution

• Lead the floor daily: setting selling goals, coaching behaviors, and driving results
• Take accountability for individual and team KPIs: sales, conversion rate, AOV, and UPT…
• Support the Store Manager in analyzing reports and making business-driven decisions
• Drive awareness of goals and celebrate wins with the team to build motivation
• Own product launches, floor sets, and in-the-moment adjustments to meet business needs

Team Development & Support

• Provide ongoing training, coaching, and feedback to associates in real time
• Support onboarding of new hires and help reinforce a strong service culture
• Foster a collaborative and inclusive team dynamic on and off the floor
• Assist in managing the weekly schedule and payroll efficiency
• Step into leadership responsibilities when the Store Manager is off the floor

Customer Experience

• Lead by example and deliver outstanding customer interactions
• Coach associates on bra fitting, product knowledge, and add-on selling
• Ensure every fitting room experience is personalized, welcoming, and conversion-focused
• Take initiative to resolve customer issues with professionalism and care
• Uphold Adore Me's brand values and service standards at all times

Operations & Visual Standards

• Help maintain stockroom organization, inventory flow, and back-of-house efficiency
• Support shipment processing and product placement strategies
• Monitor store visuals, cleanliness, and merchandising compliance
• Ensure all policies, safety protocols, and operational procedures are consistently followed

This role requires the ability to lift and carry up to 40 lbs., as well as frequent bending, standing, walking, and movement throughout the sales floor.

What We're Looking For

• 2+ years of retail leadership experience, ideally in a fast-paced fashion or lifestyle brand
• Strong communication and coaching skills with a people-first mindset
• Passion for delivering exceptional service and driving results
• Comfortable working with store reports, KPIs, and sales tools
• Flexible availability including weekends and holidays
• Tech-savvy: confident with mobile devices, POS systems, and scheduling tools
• Proactive, solution-oriented, and eager to grow within the brand

Join Us

If you're a motivated, customer-obsessed leader ready to grow your career with a fast-scaling brand backed by one of the most iconic names in retail — we'd love to meet you.

Apply now and let's build something powerful together.

Adore Me is proud to provide equal opportunity to all employees and qualified applicants without regard to race, color, religion, national origin, or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.