Technology Service Management Lead

Primary Details

Time Type: Full time

Worker Type: Employee

The Opportunity: The purpose of this role is to lead and define IT Service Management (ITSM) processes aligned with the overall IT strategy driving adoption and compliance while prioritizing enhancements. Ensuring business outcomes through process efficiencies and improvements managing customer experience IT Service Desk incident and request management and core IT processes are key responsibilities. Additionally direct supervision of teams leading business critical applications vendor management and budget control to ensure operational efficiency and effectiveness of computer operations.

Location: Ramsey Minnesota Fargo North Dakota or Sun Prairie Wisconsin

Work Arrangement: This role requires 3 days/week in the office

The starting salary range for this role is between $120000-$180000

Your New Role:

• Collaborate with VP Infrastructure Manager IT Operations Manager IT Customer Support Manager with overall strategies maximizing productivity and performance while defining and implementing plans controls and management information to ensure effective process adherence and continuous improvement.
• Maintain awareness of technical changes legislative updates and industry best practices.
• Develop and refine IT Service Management (ITSM) processes to meet customer needs and market changes.
• Lead embedding of ITSM processes within divisions and ensure effectiveness through MI.
• Build positive relationships with stakeholders to ensure processes deliver business outcomes.
• Promote a service-oriented culture within teams and third-party suppliers.
• Manage IT infrastructure expenses optimizing costs and adhering to budget constraints.
• Provide leadership mentoring and coaching on service management and cost optimization.
• Support IT teams in cost control reporting and procurement policies.
• Balance operational delivery and risk commitments by identifying emerging underlying and accumulating risks across processes and controls. Understand their impact on service recipients and stakeholders clearly communicate the risk landscape to leaders and assist in prioritizing resources in response and formalizing where required in conjunction with the first line risk team.

Work Experience:

Necessary Work Experience includes:

• Significant relevant experience.

Preferred Work Experience includes:

• Experience in computer operations.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.
• ITIL V3 foundation certificate must be held and Expert (or equivalent) within the key processes.
• Ideally Expert (or equivalent) or Practitioner within one or more processes.

QBE a global insurance leader is the proud parent company of NAU Country Insurance Company. NAU Country writes in 48 states and has nine locations nationwide. Together we combine the history expertise innovation and a shared commitment to excellence to provide unparalleled insurance solutions to our customers and communities worldwide.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the roles complexity its location and the candidates professional background including their education and experience. Beyond the base salary regular full-time and part-time employees will also be eligible for QBEs annual discretionary bonus plan based on business and individual encourage all candidates to apply even if their salary expectations fall outside of this range as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working a mix of working from home and in the office
• 22 weeks of paid leave for family growth with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching gym membership confidential counselling financial and legal advice
• Tuition Reimbursement for professional certifications and continuing education
• Employee Network and Community QBE actively supports six Employee Networks and many ways to give back to your community

To learn more click here: Benefits QBE US .

Why QBE What if you could have a positive impact at work and in the world

At QBE were enabling a more resilient future for our customers communities environment and for our people. Were building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team youll get to spend every day working with people who are passionate talented and kind. And our international scale means were big enough for your ambitions yet small enough for you to make a real impact.

Join us now so you can be part of our success and we can be part of yours!

QBE is committed to providing reasonable accommodation to among others individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; protected veteran status; or disability or any other legally protected status.

Skills:

Communication Critical Thinking Customer Service Incident Response Information Technology (IT) Services Information Technology Applications Intentional collaboration IT Business Solutions IT Infrastructure Operations IT Operations Management (ITOM) Managing performance Operational Efficiency Problem Solving Risk Management Stakeholder Management

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.