Experience Call Center Team Lead
Call Center Team Lead
Overview
We are seeking an experienced Call Center Team Lead to oversee daily call center operations and support our marketing and sales initiatives. This role is ideal for a confident leader who can manage a team, track performance, and ensure exceptional communication with prospective clients.
We are currently looking for an experienced Call Center Team Lead to support our South Jersey & Pennsylvania territory , working in-office at our Springfield, New Jersey location .
Responsibilities
Lead, coach, and manage a call center team to support sales appointment scheduling
Coordinate sales team schedules and ensure efficient daily coverage
Monitor and track campaign performance, providing accurate reporting to management
Ensure high-quality customer interactions via phone, text, and email
Maintain accurate data entry and reporting within CRM systems
Collaborate with leadership to improve processes and team performance
Qualifications
Previous experience as a call center lead, supervisor, or similar leadership role preferred
Strong background in phone-based customer service and team oversight
Experience with CRM or data management systems
Excellent communication, organizational, and leadership skills
Ability to work independently in a fast-paced, in-office environment
Job DetailsJob Type: Full-time (40 hours per week)
Work Location: In-office
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