Account Manager (Employee Benefits)

Job Description

Job Description

About Rue Insurance

Rue Insurance is one of the largest independent insurance brokerages in the state of NJ, having been established in 1917. We offer insurance solutions throughout NJ and PA with a focus on Mercer, Bucks, Burlington, Middlesex, Monmouth, Ocean, and Somerset counties and licenses in most states across the US. We consistently win “Best Places to Work NJ” and recently “Best Places to Work Insurance”, a national designation. We have an exceptional and diverse company culture that has led to our average employee remining with us for over a decade. Our employees give 5 star customer service to our clients which in turn has fostered our sterling reputation.

About the Position

Rue Insurance’s Account Managers are Trusted Advisor (liaison) between the client and insurance carrier to convey information, ensure understanding, and ensure work gets done in an accurate, timely manner. They are primarily responsible for providing outstanding client service and advisory support to all new and existing clients in a book of business. The Account Manager’s main focus is to build and maintain client relationships to support the new business and retention goals of their department. Quality of work must exemplify the best-in-class service standards established by Rue Insurance at all times.

Hybrid schedule available after 90 days 

Reports to : Director of Client Service - Employee Benefits Department/Unit : Employee Benefits

Work Schedule & Classification : Full-time, salaried (non-exempt) position

Key Responsibilities include but are not limited to:

• Client Management: Serve as the primary point of contact for assigned client accounts, addressing inquiries, resolving issues, and ensuring overall client satisfaction.

• Consultation: Analyze clients’ employee benefit needs and provide expert advice on suitable insurance products and services.

• Plan Administration: Oversee the implementation and administration of employee benefit plans, including health, dental, vision, life, disability, and retirement plans.

• Renewals: Coordinate and manage the renewal process for client benefit plans, including negotiation with carriers to secure favorable terms and conditions.

• Communication: Develop and deliver presentations and reports to clients on plan performance, market trends, and compliance updates.

• Compliance: Ensure all benefit plans comply with applicable laws and regulations, including ACA, ERISA, HIPAA, and COBRA.

• Problem Solving: Proactively identify and resolve any issues related to benefit plans, claims, or billing in a timely and efficient manner.

• Team Collaboration: Work closely with internal & external teams, including sales (producer), to provide a seamless client experience. Attend and actively participate in regular department and monthly company meetings.

• Training: Educate clients on benefit plan options, features, and enrollment processes through workshops, webinars, and individual consultations.

• Documentation: Maintain accurate and up-to-date records of client interactions, plan details, and contractual agreements.

Specific Job Duties include but are not limited to:

• Manage the servicing responsibilities of a book of business, including policy renewals, enrollments, terminations, and assist with onboarding new clients

• Process client coverage renewals in a timely manner, from obtaining updated client operations and employee census data, to obtaining renewal quotations from insurers, analyzing and disclosing coverage changes, preparing renewal proposals for client presentation, and binding coverage to include:
  Maintain employee census roster
  Obtain renewal from carrier
  Obtain / run proposals for comparative analysis of current plan(s) and market alternatives
  Spreadsheet renewal illustration for comparative analysis
  Negotiate with carriers for competitive rating when necessary
  Prepare Open Enrollment Materials, including SBC / Plan Summaries, Rate Grids, OE Guides & Payroll Authorization or Employee Election Forms
  Accompany Producer or the Employee Benefits Manager on client visits or Open Enrollment Meetings, as needed
  Follow the specific employee benefits renewal review process of the agency by providing all pertinent information to carrier for renewal business to obtain renewal terms and premium

• Proactively identify opportunities to educate clients, initiate inter-agency referrals, and offer enhanced or new coverage/account rounding recommendations to minimize client risk

• Handle all client requests (internal and external) in a timely, friendly, empathetic and professional manner

• Perform assigned responsibilities in accordance with the agency-established client service standards

• Build and maintain long-term client relationships to support the departmental retention goals

• Independently handle all routine client servicing without producer involvement

• Assist in claims processing and resolving billing discrepancies with carriers

• Obtain and present to clients’ additional coverage quotations as requested by client or identified

• Follow all agency processes and procedures, including but not limited to, Epic Workflows, client documentation, paper and electronic records retention guidelines, etc.

• Participate in educational programs to enhance knowledge and skills, and/or achieve or maintain professional designation(s)

• Be familiar with and follow agency E&O guidelines

• Perform all other duties or projects as assigned by management

Qualifications & Education:

• Valid NJ Property/Casualty/Life/Health Licenses, as applicable

• Bachelor’s Degree preferred

• 1-4 years Employee Benefits Account Management experience

• Professional insurance designation(s) preferred

• Working knowledge of group benefits in multiple product lines (i.e., Medical, Dental, Life, AD&D, Disability)

• Strong written, verbal, and interpersonal communication skills

• Mathematic and reasoning skills, including practical problem-solving using fractions, percentages, ratios, proportions, diagrams, and schedules

• Strong organization & critical thinking analytic skills with an attention to detail

• Excellent customer service mindset and skills

• Ability to complete work timely with flexibility to assist with urgent client needs

• Basic computer aptitude and skills, including proficiency with Microsoft Office Suite (Word, Excel, Outlook and Power Point)

• Experience with Applied Systems Epic

• Team player with a positive attitude

Benefits:

• Flexible Work Schedule

• In office/ Remote Hybrid Work Schedule

• 401(k) with Match

• Profit Sharing Plan

• Medical with HRA

• Dental

• Vision

• LTD

• STD

• Life Insurance

• Accident Insurance

• Critical Illness Insurance

• AD&D Insurance

• FSA

• Identity Theft Insurance

• And more…..

Physical Requirements: (can be changed depending on position)

Must be capable of sitting for a long period of time, working on a computer, standing, and walking.

Equal Opportunity Employer:

Rue Insurance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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