Commercial Beverage Dispensing Systems Field Technician

Join the Revive Service & Restoration Team

Picture your day starting at 7:30 a.m. You prep your service vehicle, review your parts inventory, and map a route across your territory to support a roster of cafés, restaurants, and workplaces. By mid-morning, you’re swapping out a brew valve on a commercial coffee system. Early afternoon brings a new install—leveling the unit, plumbing it in, calibrating brew parameters, and training the manager on best practices. Before 4:30 p.m., you close calls with complete notes, capture customer signatures, and reorder critical spares. When an urgent request pops up, you pivot—because on-call coverage (including some evenings and weekends) is part of how we keep customers brewing without interruption.

At Farmer Brothers, our Revive Service & Restoration experts install, maintain, and restore coffee and tea brewing equipment. As a Field Equipment Service Technician, you’ll deliver dependable service across a designated customer base while stewarding parts, documentation, and communication with precision.

Schedule & Travel

• Typical work schedule: Monday–Friday, 7:30 a.m.–4:30 p.m.; on-call required, including weekends
• Travel: Driving within a 100-mile radius in most markets; regional travel may be needed

What You’ll Do

• Install, repair, and remove commercial coffee and beverage dispensing equipment across your assigned geography
• Handle both planned and reactive work: preventive maintenance, surveys, installations, and emergency service calls
• Participate in after-hours/weekend on-call rotation
• Manage van stock and reorder parts to stay within replenishment guidelines
• Complete thorough documentation for every assignment: accurate work details, call closure, invoice completeness, and collection of all required customer signatures
• Assist with planning, scheduling, and executing equipment rollouts and installs
• Communicate clearly and promptly with customers and internal teams
• Convey customer feedback and requests to management or relevant departments
• Honor customer program service-level agreements (SLAs)
• Organize and prioritize tasks to meet commitments

Qualifications

Education & Experience

• High school diploma or equivalent required
• At least 3 years of mechanical and technical experience required
• Foodservice background preferred
• Experience with electrical, plumbing, HVAC, and tech meters preferred
• Valid driver’s license with a clean driving record
• Ability to travel within a 100+ mile radius of the branch
• Proven ability to troubleshoot, diagnose, and resolve equipment issues
• Capable of lifting up to 60 lbs frequently
• Comfort managing both scheduled and unscheduled work, including emergency calls, preventive maintenance, surveys, and installations

Personal & Professional Skill Sets

• Strong written and verbal communication
• Customer-focused service approach
• Aligned with business goals and outcomes
• Keen at spotting issues, risks, and opportunities
• Applies new knowledge quickly on the job
• Self-aware and considerate of impact on others
• Active listener who communicates effectively with customers and leadership
• Entrepreneurial mindset—identifies opportunities to grow the business
• Relationship builder who earns trust and rapport
• Sound business judgment and timely decision-making
• Works independently with minimal supervision
• Collaborative by nature