Parts/Service Coordinator

Job Description

Job Description

Parts/Service Coordinator
We are seeking a reliable and detail-oriented Parts / Service Coordinator to support
our service and sales operations. This role is central to keeping our service department
running efficiently by handling customer inquiries, coordinating parts and service work,
and ensuring accurate data entry within our systems.

We are a distribution and repair center specializing in industrial cleaning equipment
(Hotsy), automated wash systems, water recycling systems, and chemicals.

Schedule

 Monday through Friday
 7:00 AM – 3:00 PM

Key Responsibilities

Parts & Service Coordination
o Create and manage parts sales orders and service tickets in Odoo
o Accurately capture customer information, equipment details, and service
needs
o Coordinate with technicians and the service manager to ensure efficient
workflow

Customer Support & Troubleshooting
o Assist customers over the phone with basic troubleshooting and service
inquiries
o Help resolve service billing questions and customer concerns

Inventory & Purchasing Support
o Track inventory levels and assist in maintaining accurate stock records
o Submit and follow up on inventory purchase orders

Sales Operations Support
o Assist the sales team in preparing equipment for pickup or delivery
o Support order assembly and coordination with the service team
o Participate in account management and customer follow-ups

Scheduling & Logistics
o Schedule service calls, deliveries, and pickups
o Coordinate timing between customers, technicians, and internal staff

Administrative & System Accuracy
o Enter and maintain accurate records in Odoo (CRM, Sales, Service,
Inventory)
o Collect payments for parts and service transactions

Requirements

 Valid driver’s license
 Strong organizational and multitasking skills
 Excellent communication and customer service abilities
 Ability to work in a fast-paced environment and adapt quickly
 Comfortable working in an industrial/service setting
 Willingness to wear company-branded clothing and work in conditions where
you may get dirty

Preferred Experience

 Experience with Odoo ERP (or similar systems)
 Background in parts sales, service coordination, or mechanical equipment
 Familiarity with industrial equipment or repair environments
Compensation Benefits

 $20 – $25 per hour (based on experience)
 Overtime opportunities available
 Medical insurance
 401(k) with company matching
 40 hours of paid sick leave

 Paid week off for Christmas

What Success Looks Like in This Role

 Service manager is freed up to focus on technicians and operations
 Faster turnaround on service jobs and parts orders
 Improved customer communication and satisfaction
 Accurate inventory and clean data inside Odoo
 Increased parts and service efficiency through better coordination