General Manager

Job Description

Job Description

We are a premier boutique hotel and full-service catering and event venue dedicated to delivering exceptional guest experiences — from elegant weddings and social celebrations to corporate events and private gatherings. We’re seeking a driven, experienced hospitality leader with a proven track record of operational excellence, financial success, team development, and outstanding guest satisfaction.

The Role

As General Manager, you will be the primary strategic and operational leader of the property, accountable for profitability, guest satisfaction, employee engagement, and overall business performance. You will lead all departments and drive revenue growth across hotel, banquet, catering, and event operations.

What You will Do

• Direct all day-to-day hotel and catering operations, ensuring exceptional service and operational excellence.

• Recruit, train, coach, and motivate a high-performing team and foster a culture of accountability and engagement.

• Own the annual operating budget, forecasts, and P&L — managing labor, expenses, and profitability.

• Lead revenue management strategy, driving occupancy, ADR, RevPAR, and banquet, catering, and F&B revenue.

• Partner with Sales & Marketing to win guestroom, wedding, social, corporate, and catering business, and serve as the property’s ambassador in the community.

• Oversee Food & Beverage, banquet, and event operations to ensure flawless execution and strong margins.

• Champion a guest-first culture, monitoring satisfaction scores and reviews and resolving concerns promptly.

• Maintain the property’s physical condition and ensure compliance with safety, health, liquor licensing, and all applicable laws.

What You Bring

• Minimum 5 years of progressive hotel management experience in full-service, boutique, conference, or event-focused properties.

• Proven success driving revenue growth, profitability, and guest satisfaction.

• Strong command of budgeting, forecasting, financial reporting, and P&L management.

• Solid understanding of revenue management and hotel systems.

• Strong leadership, communication, organization, and problem-solving skills.

• Flexibility to work evenings, weekends, and holidays as business needs require, with a roll-up-your-sleeves attitude.

Compensation & Benefits

• Competitive base salary plus performance-based incentives.

• Paid Time Off (PTO).

• Professional development and career growth opportunities in a supportive, collaborative environment.

We are an Equal Opportunity Employer committed to an inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable law.