Office Manager

Our client, a performance driven third party logistics (3PL) company specializing in fulfillment, Amazon FBA prep, inventory management, and retailer compliant shipping, built on speed, accuracy, and visibility, is looking to hire an office manager.

The Office Manager plays a central role in the day to day success by serving as the primary point of coordination between clients, sales, and internal operations.

This role oversees new client onboarding, intake processes, ongoing client communication, and customer service. The ideal candidate is highly organized, detail oriented, and comfortable managing multiple workflows while delivering a high level of professionalism and responsiveness.

Responsibilities:

Client Onboarding and Intake:

• Manage onboarding for new clients from signed agreement through operational go live
• Collect and organize client intake information including SKUs, inventory details, FBA and retailer requirements, and shipping preferences
• Ensure all client data is accurately entered into internal systems
• Coordinate with operations to confirm workflows, compliance rules, and timelines

Client Communication and Customer Service:

• Serve as the main point of contact for client questions, updates, and issue resolution
• Provide clear and timely communication regarding inventory status, shipments, and operational milestones
• Maintain professionalism and responsiveness in all client interactions
• Escalate issues internally when needed and follow through to resolution

Office and Administrative Management:

• Support leadership with scheduling, documentation, and internal coordination
• Maintain organized records for clients, contracts, and operational documents
• Assist with billing support, paperwork, and internal reporting as needed
• Help improve processes related to onboarding, communication, and office workflows

Cross Functional Coordination:

• Work closely with warehouse and operations teams to ensure client expectations align with execution
• Support sales by preparing onboarding materials and maintaining handoff consistency
• Act as the internal hub connecting clients, sales, and fulfillment teams

Qualifications:

• 2 plus years of experience in office management, customer service, client success, or operations support
• Experience in logistics, fulfillment, warehousing, or e-commerce preferred
• Strong organizational and multitasking skills
• Excellent written and verbal communication skills
• Comfortable working in a fast paced, detail driven environment
• Proficient with basic office systems, documentation, and internal tools
• Ability to communicate clearly with both internal teams and external clients

Location: Perth Amboy NJ
Salary: $85K