Authentication Training Lead

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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

With innovative and exciting operational initiatives, the Authentication Operations team is a fast-paced and passion-filled team to be a part of! This team has optimally launched watches, handbags, sneakers, trading cards, and apparel authentication in the US, CA, AU, UK, DE and JP in under four years. We are a group of outstanding and diverse teammates who together make a complete business unit and are seeking an Authentication Training Lead!

The Authentication Training Lead will be responsible for developing and leading comprehensive training programs to strengthen authentication expertise across handbags, accessories, and apparel categories that support eBay’s Authenticity Guarantee program. Reporting to the Global Authentication Operations Training Manager, this role ensures that authenticators and related personnel are equipped with up-to-date knowledge, consistent practices, and the tools required to accurately identify authentic products and detect counterfeits.

Key Responsibilities:

Subject Matter Expertise

• Serve as the subject matter expert on authentication training for the Handbags & Accessories or Apparel categories.

• Ensure training content reflects current authentication methodologies, brand updates, and counterfeit trends.

• Support continuous education for staff through workshops, refresher courses, and global knowledge-sharing initiatives.

Training Development & Delivery

• Design, implement, and continuously refine authentication training programs tailored to handbags, accessories, and apparel categories.

• Partner with the Instructional Design team to develop detailed training materials, including e-learning modules, visual reference guides, hands-on exercises, and assessments.

• Partner with authentication experts to ensure accuracy and relevance of training content.

Team Leadership & Coaching

• Lead, mentor, and develop a growing team of global Authentication Trainers.

• Set clear performance goals, provide regular coaching and feedback, and foster a culture of excellence and accountability.

• Communicate professionally with employees, leadership and business partners.

• Take proactive steps to ensure that best practices are followed and champion eBay DNA principles.

Operational Support

• Collaborate closely with Quality Assurance, Operations, and Product teams to align training content with evolving tools and standards.

• Use data and feedback loops to assess training effectiveness and implement continuous improvements.

Tracking & Reporting

• Manage training calendars, onboarding pipelines, and scheduling across multiple sites or time zones.

• Maintain accurate training records and certifications within the LMS or tracking system.

• Report on training completion rates, skills assessments, and performance trends.

Additional Responsibilities

• Requires up to 50-75% travel annually (domestic and international).

What you will bring:

• Bachelor’s degree in Fashion Merchandising, Design, Education, or a related field (or equivalent experience).

• 6+ years of experience in authentication or brand quality roles, with at least 2+ years in a leadership or training capacity.

• Deep category knowledge of luxury and designer brands (e.g., Louis Vuitton, Chanel, Gucci, Hermès, Prada, etc.).

• Excellent communication and interpersonal skills.

• Strong analytical skills and a proven ability to work independently and influence others.

• Champion for diversity, equity and belonging.

• Familiarity with Workday Learning Management Systems (LMS).

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected] . We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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