Maintenance Sales Analyst

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Responsibilities

• Prepare and modify complex sales quotes for an established high‑end customer base.
• Collect, analyze, and report data from various internal systems with the end goal of a renewal quote to the customer.
• Perform comprehensive data analysis and reporting as well as customer research on existing or expiring contracts.
• Engage closely with NICE customers to manage the relationship, the charter being to close renewal sales for NICE clients on time.
• Deeply understand clients’ business objectives and link NICE products and solutions to articulate their value aligned with customer’s strategy and direction.
• Develop and implement tactics and strategies to engage customers in a structured renewal timeline.
• Collaborate with management to determine necessary strategic sales approaches to contracts nearing expiration.
• Assist in maintaining a high percentage of customer retention and annual contract value.
• Effectively influence stakeholders across the customer organization establishing credibility with both business and technical functions.
• Work closely with direct Account Executive and cross‑functional teams on each contract.

Education

• BA or BS from an accredited university in Business Administration, Marketing, Sales, Finance, Accounting or Computer Science

Requirements

• 2 years of finance or operations experience.
• Advanced experience with Microsoft Office (Word, Excel, Outlook).
• Experience with an ERP and Salesforce.com highly desirable.
• Experience leveraging multiple channels of communication to ensure success (email, LinkedIn, phone, etc.).
• Strong communication skills—verbal and written.
• Demonstrated organizational, prioritization, and multi‑tasking skills in a fast‑paced work environment are necessary.

About NiCE

NICELtd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors more than 3 billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

Equal Employment Opportunity

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.