Residential Program Manager - Community Living Services

The Arc of Ocean County is seeking an experienced and dedicated Residential Program Manager to oversee the operation of a community residence serving adults with intellectual and developmental disabilities. This leadership position is responsible for ensuring quality services, supervising staff, maintaining regulatory compliance, and fostering a supportive home environment where individuals can thrive.

As a Residential Program Manager, you will play a key role in promoting independence, personal growth, community involvement, and person-centered supports while leading a team committed to enhancing the lives of those we serve.

Position Details

• Salary: $62,753.60 annually
• Bi-weekly pay schedule
• Schedule: Full-Time with flexibility to meet program needs
• Evening and weekend availability required as necessary
• Participation in an on-call rotation (approximately one week per month) required
• Additional stipend provided for call-in coverage when applicable

Key Responsibilities

Residential Program Leadership

• Direct and oversee all aspects of daily residential operations.
• Recruit, interview, onboard, train, supervise, and evaluate residential staff and Assistant Managers.
• Foster a positive, professional, and team-oriented work environment.
• Ensure staff maintain required certifications, trainings, and employment compliance standards.
• Review and approve employee timecards and monitor attendance records.
• Develop staffing schedules and coordinate coverage to ensure appropriate support levels.
• Provide coaching, guidance, and performance feedback to residential staff.

Individual Support & Service Planning

• Promote opportunities that encourage independence, self-determination, and personal achievement.
• Support participation in recreational, social, educational, and community-based activities.
• Develop, implement, and monitor Individual Service Plans (ISPs) and Individual Habilitation Plans (IHPs).
• Track progress toward identified goals and ensure services align with individual needs and preferences.
• Coordinate access to medical, behavioral, dental, psychological, and therapeutic services.
• Encourage individuals to actively participate in decisions affecting their lives and supports.

Compliance & Quality Assurance

• Maintain a safe, healthy, and supportive living environment.
• Ensure all documentation, reporting, and recordkeeping requirements are completed accurately and on time.
• Maintain compliance with applicable regulations and standards established by agencies including:
• Division of Developmental Disabilities (DDD)
• Department of Human Services (DHS)
• Department of Children and Families (DCF)
• Other state and federal oversight agencies
• Complete incident reporting and follow-up requirements in a timely manner.
• Participate in audits, inspections, and quality assurance reviews.

Fiscal & Administrative Oversight

• Monitor household and program budgets while ensuring responsible use of resources.
• Maintain adequate inventories of household supplies, equipment, and program materials.
• Identify and coordinate additional resources or funding opportunities when appropriate.
• Protect confidential information and uphold the rights of all individuals served.

Communication & Collaboration

• Maintain effective working relationships with families, guardians, support coordinators, healthcare providers, and community partners.
• Demonstrate strong leadership, decision-making, and problem-solving abilities.
• Serve as a role model for agency values, professionalism, and person-centered practices.

Requirements

• High School Diploma or GED required.
• Valid New Jersey driver's license in good standing required, with no more than five (5) points.
• Minimum of two (2) years of experience supporting individuals with intellectual or developmental disabilities.
• At least one (1) year of supervisory, leadership, or management experience required.
• Previous experience working within a residential or group home setting preferred.
• Ability to meet the physical demands of the position, including lifting, assisting with mobility needs, and providing direct support when necessary.
• Flexibility to adjust work hours based on program and staffing needs.

Benefits

• Medical, Dental, and Vision Coverage with Low Deductible and $0 Copay Options
• Flexible Spending Account (FSA)
• 401(k) Retirement Plan with Agency Match
• Paid Time Off and Holiday Pay
• Paid On-the-Job Training and Professional Development
• Tuition Reimbursement Opportunities
• Employee Referral Bonus Program
• Additional Supplemental Benefit Options Available

Join The Arc of Ocean County and lead a team that empowers individuals to live meaningful, independent, and fulfilling lives within their communities.