Account Executive

Job Description

Job Description

This position ensures service excellence by coordinating warehousing, transportation, and order fulfillment services.

Key Responsibilities & Duties

• Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships through proactive communication and regular check-ins.
• Manage the day-to-day logistics operations for accounts, coordinating with internal warehouse, operations, customer service, and sales teams to ensure client needs are met efficiently.
• Oversee order processing, fulfillment, and inventory control, using warehouse management systems (WMS) to ensure accuracy and provide real-time visibility to clients.
• Identify and resolve client issues, complaints, and discrepancies promptly, performing root cause analysis to implement lasting solutions.
• Track key performance indicators (KPIs) and service level agreements (SLAs), preparing and presenting regular reports to clients and senior management on metrics, trends, and operational challenges.
• Analyze supply chain processes to identify areas for improvement, recommending and implementing solutions to enhance efficiency, reduce costs, and add value to client operations.
• Ensure compliance with contract terms and pricing agreements, assist in account billing, and identify opportunities for account growth and increased revenue (upselling additional services).
• Collaborate with the sales and operations teams to onboard new clients seamlessly, including system integrations and process alignment.

Qualifications & Skills

• Minimum of 2-3 years of experience in account management, customer service, or operations within the logistics, transportation, or supply chain industry is often required.
• Excellent verbal and written communication skills, with the ability to interact effectively with all levels of internal and external stakeholders.
• Strong analytical and problem-solving abilities to assess complex challenges and develop effective solutions.
• High attention to detail and the ability to multitask, prioritize workloads, and manage time effectively in a fast-paced environment.
• Comfortable using logistics management software, Warehouse Management Systems (WMS), Transportation Management Systems (TMS), CRM tools (e.g., Salesforce), and Microsoft Office Suite (especially Excel).

Company Description

Many of those employed through JobConnection Services find that their positions are temp-to-hire. Our skilled office staff works to set each employee up for success! We ensure you have a clear picture of the responsibilities of the assignment you are going to, and work as a liaison between you and the client.

A personal relationship that includes constant communication with our clients makes for a pain‐free temporary or permanent placement process - and that translates to happy employees!

Stop in today - and feel free to bring a friend along!

Company Description

Many of those employed through JobConnection Services find that their positions are temp-to-hire. Our skilled office staff works to set each employee up for success! We ensure you have a clear picture of the responsibilities of the assignment you are going to, and work as a liaison between you and the client. \r\n\r\nA personal relationship that includes constant communication with our clients makes for a pain‐free temporary or permanent placement process - and that translates to happy employees!\r\n\r\nStop in today - and feel free to bring a friend along!