Sr. Director, Information Technology CX CoE Lead

Work Flexibility: Remote or Hybrid or Onsite

Position summary:

• Leads the Customer Experience Center of Excellence (CX CoE) responsible for defining measuring and improving customer and employee experiences across Strykers digital ecosystem.

• Partners with business units product teams and IT leaders to embed CX principles into strategy design and delivery of technology solutions.

• Ensures Stryker delivers frictionless human-centered digital experiences that drive adoption satisfaction and business outcomes.

Essential duties & responsibilities: (detailed description)

• CX Strategy & Vision: Define and maintain a CX strategy and roadmap aligned with enterprise digital priorities.

• Insights & Research: Lead qualitative and quantitative research customer interviews and journey mapping to identify pain points and opportunities.

• Measurement & Analytics: Establish CX measurement frameworks (NPS CSAT adoption metrics) and share actionable insights with stakeholders.

• Design & Standards: Lead creation of UX designs in partnership with key stakeholders develop CX design systems guidelines and toolkits to ensure consistency accessibility and usability.

• Collaboration & Influence: Partner with product engineering innovation and EA teams to co-design experiences that drive measurable impact.

• Training & Enablement: Build CX literacy across Stryker with playbooks training and a CX champions network.

• Continuous Improvement: Monitor experience trends emerging tools and benchmark Strykers CX maturity against industry standards.

• Governance: Chair CX governance forums and ensure feedback and metrics inform investment decisions.

Education & special trainings:

• Bachelors degree in human centered Design Business Digital/IT or related field (masters

• preferred).

• Training in UX Design Thinking or Customer Experience Management certifications strongly preferred.

• Exposure to CX tools (Figma Qualtrics Medallia Adobe Experience Cloud etc.) desirable.

Qualifications & experience:

• 15 years of professional experience with at least 710 years in customer experience design or digital product roles.

• 5 years in leadership roles managing CX/UX or digital design teams.

• Demonstrated ability to define CX strategy implement measurement frameworks and drive business adoption.

• Strong experience in workshop facilitation journey mapping and human-centered design.

• Proven success in influencing senior stakeholders and embedding CX practices at scale.

• Experience in regulated industries (healthcare med-tech pharma life sciences) highly preferred.

• Familiarity with agile delivery models and product-centric organizations.

Physical & mental requirements:

• Strong communication facilitation and storytelling skills to influence diverse stakeholders.

• Ability to simplify complexity and translate data into clear actions.

• Comfortable operating in a fast-paced global matrixed environment.

• Occasional travel required for research workshops and global stakeholder engagement.

• Must demonstrate resilience adaptability and customer-first mindset.

• $205800- $291690 salary plus bonus eligible generally eligible for short-term and long-term financial incentives benefits. Individual pay is based on skills experience and other relevant factors.

• Posted: November 17th 2025

Travel Percentage: 30%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race ethnicity color religion sex gender identity sexual orientation national origin disability or protected veteran status. Stryker is an EO employer M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information.

Required Experience:

Exec