Lead ServiceNow Developer CMBD IRC GRC ITSM

Job Description

Job Description

Lead ServiceNow Developer CMBD IRC GRC ITSM

My name is Bill Stevens, and I have a new full time Lead ServiceNow Developer opportunity available for a major firm located in Troy Hills, New Jersey and Stamford, Connecticut that could be of interest to you, please review my specification below. The work schedule will be hybrid, three to four days a week onsite in the firms’ offices that is closest to the candidate's residence and either one to two days remote based on a five-day work week.

This is NOT a remote role.

The ideal candidate should also possess a green card or be of citizenship. No Visa entanglements and no H1-B holding company submittals.

The firm is seeking a highly experienced Lead ServiceNow Developer to step into a critical role during a period of team transition. You will serve as the primary technical lead for our ServiceNow environment, taking ownership of a mature instance previously managed by a multi-person team. You will be responsible for stabilizing the platform, reverse-engineering existing logic without immediate access to historical knowledge holders and driving forward-looking development.

Responsibilities:

Full Stack Ownership: You will work closely with the platform owner and lead administrator to manage the application in its entirety, spanning maintenance, troubleshooting, and new feature development.

Diverse Footprint: Our instance is not limited to IT; it includes robust deployments of IRM (GRC) and HRSD, alongside standard ITSM and CMDB structures.

Core Responsibilities:

Environment Stabilization & Discovery

Conduct a rapid assessment of the current state of the instance to understand existing customizations, business rules, and workflows.

As needed, be capable of reverse-engineering undocumented configurations and establish a baseline of technical documentation for the new team.

As needed, troubleshoot legacy issues and stabilize performance following the team transition.

Development & Engineering:

Design and develop solutions across the platform, utilizing Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs.

Manage and maintain complex API integrations (REST/SOAP) between ServiceNow and third-party enterprise tools.

Oversee the health and data integrity of the CMDB.

Module Management (ITSM, IRM, HRSD):

Maintain and enhance the ITSM suite (Incident, Problem, Change, Request).

Provide specialized support for Integrated Risk Management (IRM/GRC) and Human Resources Service Delivery (HRSD) modules.

As needed, configure Service Portal widgets and pages to ensure a seamless user experience.

Leadership & Mentorship:

Act as the Subject Matter Expert (SME) while the organization forms a permanent support structure.

Guide and mentor junior developers or administrators joining the newly formed team.

Qualifications:

Required Technical Skills:

5+ years of hands-on ServiceNow development and administration experience.

Proven track record of working independently in complex environments without heavy supervision.

Deep expertise in JavaScript, Glide API, HTML, CSS, and Angular/Service Portal.

Strong experience with Integration Hub, REST/SOAP APIs, and ETL processes.

Demonstrated ability to troubleshoot complex workflows and identify root causes in heavily customized instances.

Module Experience:

Expert-level knowledge of ITSM and CMDB.

High Priority: Functional and technical experience with IRM (Governance, Risk, and Compliance).

High Priority: Functional and technical experience with HRSD (HR Service Delivery).

Soft Skills:

Forensic Mindset: The ability to look at existing code and understand why it was written that way without being able to ask the original author.

Resilience: Comfortable working in a fluid environment where processes are being rebuilt.

Communication: Ability to translate complex technical findings to non-technical leadership.

Preferred Certifications:

ServiceNow Certified Application Developer (CAD)

Certified Implementation Specialist (CIS) – IRM or HRSD

ITIL V3/V4 Foundation

The interview process will include an initial phone or virtual interview screening.

Please let me know your interest in this position, availability to interview and start for this position along with a copy of your recent resume.