Mailroom Site Manager

Job Description

Job Description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Position Overview

Overview:
We are seeking an experienced and motivated Mailromm Site Manager to oversee daily operations related to mail, shipping/receiving, and office services. This role requires strong leadership skills, excellent customer service, and the ability to manage a dynamic and fast-paced environment.

• Oversee mailroom operations, including shipping, receiving, and internal deliveries.

• Collect data and prepare monthly reports.

• Maintain accurate records and organized filing systems.

• Train, monitor, and discipline employees as needed.

• Conduct employee appraisals and performance evaluations.

• Interview and select candidates for open positions.

• Maintain and update the site's Operations Manual.

• Educate client staff on available services and processes.

• Interact with vendors on behalf of the client and manage vendor relationships.

• Review departmental charges and process client chargebacks.

• Code and review courier invoices.

• Ensure priority handling and tracking of all accountable deliveries.

• Perform key operator maintenance and ensure equipment is in good working condition.

• Resolve issues related to lost or delayed packages and ensure timely communication with clients.

• Maintain inventory and manage distribution of office supplies.

• Attend client meetings and maintain daily communication with client contacts.

• Keep Operations Manager informed of site issues and efficiencies.

• Resolve interpersonal staff conflicts as needed.

• Work overtime as required.

• Perform other duties as assigned.

• 3–5 years of management experience in mailroom, copy services, or office services.

• Strong knowledge of USPS, UPS, DHL, FedEx, and other shipping systems/software.

• Ability to perform all tasks carried out by direct reports.

• Excellent administrative and computer skills.

• Strong written and verbal communication skills.

• Demonstrated leadership and team-building abilities.

• Excellent problem-solving skills and the ability to manage difficult or irate customers.

• Ability to set priorities, motivate team members, and multitask in a dynamic environment.

• Must be able to lift up to 50 pounds.

• Exceptional customer service skills.

• Associate's Degree preferred.