Technical Support Specialist, Mobile & Device Management

Job Description

Join our team to innovate and enhance technology operations, impacting core business services through enterprise device management and endpoint solutions.

As a Technology Support Specialist in Employee Platforms, you will ensure the operational stability, availability, and performance of our enterprise endpoint infrastructure across Windows, Mac, and Mobile platforms. Your critical thinking and expertise in supporting the firm’s Omnissa UEM (Workspace ONE) environment will be essential as you identify, troubleshoot, and resolve device management issues, delivering a seamless user experience across all endpoint devices.

Job Responsibilities

• Provide Level 3 technical support for device management services across Windows, Mac, and Mobile endpoints.
• Administer and maintain the Omnissa UEM (Workspace ONE) platform, ensuring high availability, performance, and proper configuration.
• Execute policies and procedures to maintain operational stability and availability of device management infrastructure.
• Monitor production environments for anomalies in device enrollment, compliance, application deployment, and security posture, addressing issues proactively.
• Support device lifecycle management, including provisioning, configuration, patch management, and decommissioning across multiple platforms.
• Utilize observability tools for endpoint monitoring, reporting, and analytics to identify trends and potential issues.
• Escalate and communicate issues to senior technologists and stakeholders, participating in incident resolution and service restoration.
• Participate in incident, problem, and change management processes for device management technology stack, applications, and infrastructure.
• Collaborate with security, networking, and application teams to ensure integration and compliance with enterprise standards.
• Document technical procedures, troubleshooting guides, and configuration standards.
• Contribute to continuous improvement initiatives for device management operations.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience or equivalent expertise in troubleshooting, resolving, and maintaining enterprise device management services.
• Hands-on experience administering Omnissa UEM (Workspace ONE) or similar enterprise mobility management platforms.
• Technical expertise managing Windows, macOS, iOS, and Android devices in enterprise environments.
• Experience supporting infrastructure in both on-premises and public cloud environments.
• Proficient in observability and monitoring tools and techniques for endpoint management platforms.
• Experience executing processes within the Information Technology Infrastructure Library (ITIL) framework.
• Strong understanding of mobile device management (MDM), mobile application management (MAM), and unified endpoint management (UEM) concepts.
• Ability to work collaboratively in cross-functional teams.
• Strong communication and documentation skills.
• Analytical approach to problem-solving and incident management.
• Commitment to maintaining high standards of operational excellence.

Preferred Qualifications, Capabilities, and Skills

• Omnissa UEM (Workspace ONE) certifications or equivalent platform certifications.
• Working knowledge of one or more programming languages and/or automation scripting (PowerShell, Python, Bash).
• Experience with device management in hybrid cloud environments (Entra ID, Intune integration).
• Knowledge of endpoint security solutions, zero-trust architecture, and compliance frameworks.
• Experience with automation tools and infrastructure-as-code practices for device management.
• Familiarity with Apple Business Manager, Windows Autopilot, Android Enterprise, and Samsung Knox.
• Experience with advanced analytics and reporting for endpoint management.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.