Resident Services Manager

BLT is seeking an experienced and dynamic Resident Services Manager to join our luxury community located in Jersey City. Primarily responsible for managing customer support, the Resident Services Manager builds a successful team of associates and staff members dedicated to achieving the community’s resident retention and customer service goals.

Essential Duties and Responsibilities of the Resident Services Manager :

• Achieves the community’s resident satisfaction and retention goals by ensuring resident inquiries are resolved in a professional and timely manner.
• Facilitates professional and friendly atmosphere that exceeds resident expectations.
• Develop, produce, and coordinate resident communications including but not limited to newsletters, surveys, and lease violation notices.
• Fosters productive community relationships through collaboration with local groups, restaurants, retailers, and services.
• Coordinate programs to enhance the health, wellbeing, and quality of life for residents.
• Plan, promote and coordinate community-boosting resident events and activities. Offer incentives to boost participation and encourage residents to bring guests.
• Identify strategies to improve efficiency, productivity, and quality of customer service.
• Ensures initiatives are implemented, communicates follow-up actions and feedback with staff.
• Monitors and enforces compliance with all pertinent company policies, procedures, and standards. Reporting all incidents, violations, equipment malfunctions, accidents, injuries, or safety concerns. Implements corrective measures as necessary.

Qualifications / Skills Required for the position of Resident Services Manager:

• 3-5 years of managing people in a customer service-oriented environment
• 1+ years experience working in residential real estate
• Commitment to deliver outstanding customer service
• Flexible team player with good supervisory and problem-solving skills
• Ability to set priorities, handle multiple tasks, and meet deadlines
• Strong interpersonal and communication skills
• Proficient in Microsoft Office
• High school diploma or GED, College education preferred

Benefits Provided to the Position of Resident Services Manager :

Compensation package includes:

• Competitive pay of $25-28/hr with Potential for Bonus
• Medical Insurance
• Dental Insurance
• Vision Plan
• 401k Plan
• Life Insurance
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Tuition Reimbursement
• 20% Housing Discount at BLT Properties

BLT is an equal opportunity employer

PM21